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Clerk Marker Ops

J o b D e s c r i p t i o n

Job Profile Title:	Clerk Marker Ops
Job Code:	14598
Profile Title:	14598 Clerk Marker Ops
Grade / Band:	04
FLSA Status:	Non-Exempt
The Marker Operations Clerk will be responsible for processing marker limit applications for casino patrons.

Principal Duties & Responsibilities
Establish and maintain patron information in pertinent casino systems
Obtain and process patrons gaming report & consumer credit reports
Verify and process banking information from various banking institutions; verify cashier’s checks/official checks/bank drafts
Communicate effectively with patrons, casino marketing teams, casino cage staff, collections staff, and other gaming establishments
Answer multiple phone lines while maintaining the highest level of customer service
Maintain accurate filing of marker limit applications and any related documents
Process any marker limit correspondence
Maintain awareness of suspicious activities to prevent and identify potential fraudulent actions
Assist team members, supervisors and upper management in daily duties
Perform other job-related duties as requested

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Months of Prior Relevant Experience	Customer service experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred
Experience working with casino systems	Preferred

Knowledge, Skills and Abilities
KSAs
Able to define, diagnose, and resolve problems
Able to effectively communicate in English, in both written and verbal forms
Ability to multi-task and work well in a fast paced, team-oriented environment
Basic knowledge or Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particularattention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X