Attd Pool I

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Job Profile Title:

Attd Pool I

Job Code:

14609

Profile Title:

14609 Attd Pool I

Grade / Band:

01

FLSA Status:

Non-Exempt

As a Pool Guest Attendant, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Welcome guests to the pool and the MGM Resorts family by providing memorable service, anticipating guest needs, assisting with seating, cabanas or general pool information

Respond to and resolve guest complaints, exceed guest expectations and provide other supporting services

Complete opening/closing duties while maintaining the appearance of the pool deck throughout the shift, assist with desk and towel duties, assist with setting up cabanas, maintain the appearance of the pool deck throughout the shift including straightening chairs, collecting soiled towels and trash, moving chairs, and all other duties

Provide CPR or first aid if needed and follow emergency protocols

Participate in pool safety programs, training, and ensure overall guest safety

Perform other duties as assigned

Performs other job-related duties as requested.

Proof of eligibility to work in the United States

Experience as a Pool Guest Attendant or Lifeguard

Preferred

Experience in a similar resort setting

Preferred

Able to effectively communicate in English, in both written and verbal forms

Ability to multi-task and work well in a fast paced, team-oriented environment

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

Effective listening abilities with strong judgment skills

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

X

Bending

X

Carrying __pounds

X

40 pounds

Clear speech - simple

Clear speech - complex

X

Climbing

X

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

40 pounds

Near vision

Normal vision

X

Pushing/Pulling

X

Reaching

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

XX

Walking

X

Communication - verbal

X

Communication - written

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

Shifts

X

Smoke

X

__% Travel

Vibration

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

Math skills - advance

X

Math skills - basic

Memorization

X

Organization

X

Perception

X

Reading - simple

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

Writing - complex

X