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Clerk Business Svcs

J o b D e s c r i p t i o n

Job Profile Title:	Clerk Business Svcs
Job Code:	14613
Profile Title:	14613 Clerk Business Svcs
Grade / Band:	03
FLSA Status:	Non-Exempt
As a Specialist Business Services, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Efficiently process and document all stored inventories of courier and drop-off parcels
Provide guest assistance in the processing and reviewing of all shipping and receiving materials
Ensure proper security and accuracy when releasing packages or facilitating delivery of packages
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions
Perform the counter service functions including but not limited to: sending and receiving faxes, photocopying, computer workstation rentals, laptop, workstation printing, selling & promoting of retail items and collecting guest email addresses
Assist guests with workstation personal computer functions including Internet usage
Maintain interdepartmental communication and support services with Sales, Convention Services, Special Events and the Mail Center
Provide assistance and information for inquiries regarding business activities and locations of in-house or city-wide conventions
Facilitate exhibit, meeting and function set-ups in regard to package, freight and equipment delivery

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Additional Requirements
Details	Required/ Preferred
Post-secondary education	Preferred
Bilingual, with English as the primary or secondary language	Preferred
Experience in a resort setting	Preferred
Experience in Sales	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Excellent organizational skills to function effectively under time constraints and written established deadlines, with attention to detail
Effective listening abilities with strong judgement skills
Excellent customer service skills
Interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X