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Dispatcher II

J o b D e s c r i p t i o n

Job Profile Title:	Dispatcher II
Job Code:	14627
Profile Title:	14627 Dispatcher II
Grade / Band:	03
FLSA Status:	Non-Exempt
It is the responsibility of the Dispatcher to provide excellent internal and external Guest Service by using excellent service and communication skills to support the guest, engineers and other departments in their goals.

Principal Duties & Responsibilities
Manage computerized maintenance management systems to prioritize, manage and dispatch maintenance team, complete assigned administrative tasks on a consistent basis
Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task; own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction; answer incoming calls and assist when necessary or direct calls to appropriate areas
Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance; anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day; prioritize guest requests/dispatches
Knowledgeable of Department and Hotel goals; knowledgeable of hotel information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner
Maintain a constant awareness of personal and property cleanliness, safety and accident prevention

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Technical school or completed apprenticeship in similar trade	Preferred
Experience in the hospitality industry or similar environment	Preferred

Knowledge, Skills and Abilities
KSAs
Must possess trade specific skills as described in the responsibilities/duties above
General knowledge of mathematical skills including addition, subtraction, multiplication and division
Communicate through multi-line phone system, two-way radio and/or cellular telephone
Able to effectively communicate in English, in both written and verbal forms
Ability to work under pressure
Ability to multi-task and work well in a fast paced, team-oriented environment
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X