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Asst Butler I TD

J o b D e s c r i p t i o n

Job Profile Title:	Asst Butler I TD
Job Code:	14704
Profile Title:	14704 Asst Butler I TD
Grade / Band:	03
FLSA Status:	Non-Exempt
It is the primary responsibility of the Assistant Butler to provide exceptional service to guests in personal butler, valet and amenity services.

Principal Duties & Responsibilities
Assist Butlers in delivering timely and complete services to the guests, including serving meals, snacks, tea, hors d’ oeuvres, cocktails and other food and beverage items as well as cleaning up after meals
Assist with personal services, such as haircutting and styling, manicure, massage, etc
Remain immediately available during assigned shift to respond to guests’ needs
Prepare and deliver orders to assigned Butler, and maintain a clean working area in the kitchen
Maintain Butler’s pantry and all other assigned areas in a neat and serviceable condition
Report any deficiencies or safety hazards to Supervisor and coordinate corrective action
Detect flaws relating to service standards and make corrections prior to service delivery
Assist Butlers in anticipating guest’s needs regarding butler services and is supportive and proactive in lending team support

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
3+ Years of Prior Relevant Experience	Experience as a food server, bus person or food runner	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience in luxury resorts or private estates	Preferred
Household Management training, Full-Service Restaurant Server training and Bartending training	Preferred
Knowledgeable in all basics of food, beverage and personal valet services	Preferred
Bilingual	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledgeable in all basics of food, beverage and personal valet services
Exposure to hot surfaces, steam, wet floors, sharp knives
Ability to multi-task and work well in a fast paced, team-oriented environment
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions			X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple			X
Writing - complex	X