Asst Butler I TD

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Asst Butler I TD

Job Code:

14704

Profile Title:

14704 Asst Butler I TD

Grade / Band:

03

FLSA Status:

Non-Exempt

It is the primary responsibility of the Assistant Butler to provide exceptional service to guests in personal butler, valet and amenity services.

Assist Butlers in delivering timely and complete services to the guests, including serving meals, snacks, tea, hors d’ oeuvres, cocktails and other food and beverage items as well as cleaning up after meals

Assist with personal services, such as haircutting and styling, manicure, massage, etc.

Remain immediately available during assigned shift to respond to guests’ needs

Prepare and deliver orders to assigned Butler, and maintain a clean working area in the kitchen

Maintain Butler’s pantry and all other assigned areas in a neat and serviceable condition

Report any deficiencies or safety hazards to Supervisor and coordinate corrective action

Detect flaws relating to service standards and make corrections prior to service delivery

Assist Butlers in anticipating guest’s needs regarding butler services and is supportive and proactive in lending team support

Performs other job-related duties as requested

Proof of eligibility to work in the United States

3+ Years of Prior Relevant Experience

Experience as a food server, bus person or food runner

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience in luxury resorts or private estates

Preferred

Household Management training, Full-Service Restaurant Server training and Bartending training

Preferred

Knowledgeable in all basics of food, beverage and personal valet services

Preferred

Bilingual

Preferred

Knowledgeable in all basics of food, beverage and personal valet services

Exposure to hot surfaces, steam, wet floors, sharp knives.

Ability to multi-task and work well in a fast paced, team-oriented environment

Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

Effective listening abilities with strong judgment skills

Balancing

X

Bending

X

Carrying __pounds

X

30 pounds

Clear speech - simple

X

Clear speech - complex

X

Climbing

Crawling

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

30 pounds

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

Vibration

Wet/Humid

X

Analytical

X

Clerical

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

Repetition

Safety hazards

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex