Asst Mgr Front Svcs & Valet

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Job Profile Title:

Asst Mgr Front Svcs & Valet

Job Code:

14759

Profile Title:

14759 Asst Mgr Front Svcs & Valet

Grade / Band:

09

FLSA Status:

Exempt

It is the primary responsibility of the Assistant Manager Front Services and Valet to manage all operations for assigned department.

Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff

Manage all personnel functions including but not limited to interviewing, hiring, termination, payroll and recruitment

Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff

Direct and motivate all Bell and Door and Valet Parking staff

Ensure high productivity of all employees developing effective scheduling and staffing levels

Promote and maintain positive service standards

Maintain supply inventory levels

Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management

Computer knowledge and skills, including the Hotel system

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

Bachelor's Degree or equivalent experience

Business, management, or related field

Preferred

2+ Years of Prior Relevant Experience

Required

2+ Years of Prior Relevant Experience

Hotel/casino supervisory experience

Preferred

3+ Years of Prior Relevant Experience

Front Services or related experience in major hotel/casino operations

Preferred

Work varied shifts, to include weekends and holidays

Required

Must have strong leadership skills and outgoing personality

Understanding policies and procedures

Able to effectively communicate in English, in both written and verbal forms

Ability to read and write proficiently to evaluate reports, correspondence and statistical information

Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

Ability to multi-task and work well in a fast paced, team-oriented environment

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

Effective listening abilities with strong judgment skills

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

X

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

X

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

Walking

X

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

X

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex