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Asst Mgr Front Svcs & Valet

J o b D e s c r i p t i o n

Job Profile Title:	Asst Mgr Front Svcs & Valet
Job Code:	14759
Profile Title:	14759 Asst Mgr Front Svcs & Valet
Grade / Band:	09
FLSA Status:	Exempt
It is the primary responsibility of the Assistant Manager Front Services and Valet to manage all operations for assigned department.

Principal Duties & Responsibilities
Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff
Manage all personnel functions including but not limited to interviewing, hiring, termination, payroll and recruitment
Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff
Direct and motivate all Bell and Door and Valet Parking staff
Ensure high productivity of all employees developing effective scheduling and staffing levels
Promote and maintain positive service standards
Maintain supply inventory levels
Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management
Computer knowledge and skills, including the Hotel system

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma or GED		Required
Bachelor's Degree	Business, management, or related field	Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience		Required
2+ Years of Prior Relevant Experience	Hotel/casino supervisory experience	Preferred
3+ Years of Prior Relevant Experience	Front Services or related experience in major hotel/casino operations	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required

Knowledge, Skills and Abilities
KSAs
Must have strong leadership skills and outgoing personality
Understanding policies and procedures
Able to effectively communicate in English, in both written and verbal forms
Ability to read and write proficiently to evaluate reports, correspondence and statistical information
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Ability to multi-task and work well in a fast paced, team-oriented environment
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions			X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple			X
Writing - complex	X