Asst Shift Mgr Cage

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Asst Shift Mgr Cage

Job Code:

14802

Profile Title:

14802 Asst Shift Mgr Cage

Grade / Band:

08

FLSA Status:

Exempt

It is the responsibility of the Assistant Shift Manager, Cage to oversee the activity of Casino Cage operations, including protecting the company's assets and controlling activity of the Casino Cage personnel while performing excellent guest service.  All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of MGM Resorts, Inc.

Manages the Cage Operations team to include efficient staffing, team member development and training, performance management and policy enforcement.

Advises senior management of major cage exceptions.

Assists in the development of Cage Cashier training programs.

Develops and conducts ongoing Title 31 training in all applicable areas and ensures compliance by all team members.

Oversees complete operations of the casino.

Monitors all operational areas for efficiency and effectiveness.  Makes recommendations for automation, where possible.

Escalates issues of potential importance to the attention of the Director of Cage Operations, Cage/Credit Manager, Shift Manager or the CFO, to include but not limited to; staffing, challenging team member relations issues, procedural violations, regulatory violations, and operational or guest relations breakdowns.

Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.

Responds effectively to guest inquiries while providing excellent guest service.

Resolves guest complaints within scope of authority; otherwise refers the matter to management.  Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

Bachelor's Degree or equivalent experience

Business or finance

Preferred

2+ Years of Prior Relevant Experience

Cage cashier experience, or related experience

Required

3+ Years of Prior Relevant Experience

Supervisory/management experience; finance industry

Preferred

Strong money handling background

Preferred

Experience in multi‐tasking of projects and project management

Preferred

Proficient knowledge of Microsoft Office to include Word and Excel.

Thorough understanding of accounting, gaming and regulatory requirements related to cage operations, including Title 31.

Proficiency in mathematical computations, including addition, subtraction, multiplication and division. Effective reading comprehension and business writing skills.

Excellent guest service and hospitality skills.

Strong analytical and listening skills.

Self‐motivated with excellent organizational skills and attention to detail.

Ability to handle and maintain confidential information.

Ability to lift and carry up to forty (40) pounds at a time.

Ability to function and act independently.

Ability to work well with people, in a team environment, and to communicate effectively both written & oral.

Ability to function in a fast‐paced environment, under short time constraints, and within established deadlines.

Ability to work a flexible schedule including extended hours, weekends, and holidays.

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

Clear speech - complex

X

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

Lifting __pounds

X

Near vision

X

Normal vision

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

X

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

Noise levels - low to high

X

Office conditions

Outdoors

Restricted area

X

Shifts

X

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

Math skills - advance

X

Math skills - basic

Memorization

Organization

X

Perception

X

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

Tight deadlines

Working conditions

Writing - simple

X

Writing - complex