Attd Svc Cocktail TD-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Attd Svc Cocktail TD-Union

Job Code:

14843

Profile Title:

14843 Attd Svc Cocktail TD-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

It is the primary responsibility of the Service Attendant to expedite guests' drink orders and provide beverage and bus service. All duties are to be performed in accordance with departmental and company policies, practices, and procedures.

Take order, serve food and drinks efficiently and accurately in work area as applicable

Place order, garnish and serve cocktails to guests

Collect money, while following all proper cash handling and comp procedures

Answer telephone in service areas and direct calls where necessary

Maintain cleanliness and stock of assigned areas, side stations and tables

Promote and maintain the highest level of service to all guests while staying alert to their needs and respond effectively to guest inquiries

Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

1+ Years of Prior Relevant Experience

Cocktail and guest service experience

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience working in a similar resort setting

Preferred

Knowledge of menu items, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes

Knowledgeable of standard kitchen equipment and supplies, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines

Knowledge of health, safety and sanitation regulations

Ability to multi-task and work well in a fast paced, team-oriented environment

Knowledgeable of computers and Point of Sale (POS) systems

Able to effectively communicate in English, in both written and verbal forms

Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

X

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

X

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

X

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex