Attd Villa-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Attd Villa-Union

Job Code:

14850

Profile Title:

14850 Attd Villa-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a Mansion Villa Attendant, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Maintain the cleanliness of all residential areas including but not limited to Mansion villas and corridors

Make beds neatly with fresh sheets and pillow cases

Pick up pins and trash from floors before vacuuming, remove and empties trash in waste baskets

Clean mirrors and shelves, and arrange furniture in guest rooms properly

Clean bathrooms by scrubbing basins, bathtubs, shower walls, shower doors, toilets and tile floors with damp rags and proper chemical usage

Replenish amenities, such as trays, soaps and tissues

Assist Mansion guests with lounge chairs and towels

Fulfill any and all request of Mansion guests through involvement of other Mansion staff, including the Director of Villa Services Managers, Concierge and Butlers

Report any unusual conditions of furniture, fixtures of equipment in rooms that need repair

Keep pool deck area clean at all times

Deliver requested items such as pillows, towels, cribs, etc. to Mansion villas

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

2+ Years of Prior Relevant Experience

Villa Services in a hotel and/or resort complex

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience in a similar resort setting

Preferred

Able to effectively communicate in English, in both written and verbal forms

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex