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Captain-Union

J o b D e s c r i p t i o n

Job Profile Title:	Captain-Union
Job Code:	14913
Profile Title:	14913 Captain-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
It is the responsibility of the Banquet Captain to manage all aspects of the Banquet Department functions, in accordance with hotel standards. Direct, implement and maintain a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction.

Principal Duties & Responsibilities
Meet with Chef and Stewarding to review scheduled group's menu and equipment requirements
Ensure agreement of delivery times, amounts and special arrangements
Train and direct Banquet wait staff; prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts
Monitor staff performance and appearance in all phases of service and job function, ensure procedures are carried out to departmental standards, rectify deficiencies with respective personnel
Anticipate guest needs, respond promptly and acknowledge all guests, and maintain positive guest relations
Knowledgeable of correct maintenance and use of equipment, requisition new equipment to replace those not up to standard and maintain enough equipment to service our functions as well as establish par levels for supplies and equipment
Knowledgeable of service requirements for menu selection, major ingredients, appearance, texture, quality standard, garnish and method of presentation
Check storage areas for proper supplies, organization and cleanliness; instruct designated personnel to rectify any cleanliness/organization deficiencies
Inspect the scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up, rectify any deficiencies with respective departments

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Experience in banquet and/or catering	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Knowledge of specific room set-up styles	Preferred
Knowledge of organizing service from information on Banquet Event/meeting Event Orders	Preferred
Knowledge of staffing guidelines/requirements for various types of banquet functions	Preferred
Experience with food and beverage cost controls	Preferred
Experience with Sales and Marketing tools for Banquets	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledge of various food service styles, i.e. French service, Russian service, tableside flambé service, butler style service
Ability to perform job functions with attention to detail, speed and accuracy
Able to follow directions effectively, effective listening skills, strong judgment skills and excellent organizational skills to function effectively under time constraints and within established deadlines
Maintain confidentiality of guest information and pertinent hotel data
Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
Knowledge with computers and basic mathematical calculation

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		75
Clear speech - simple
Clear speech - complex				X
Climbing				X
Crawling				X
Crouching				X
Distant vision				X
Driving - auto/van				X
Driving - limousine	X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		75
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X		20
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel
Vibration				X
Wet/Humid				X
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical	X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure
Judgment				X
Long hours
Math skills - advance
Math skills - basic				X
Memorization				X
Organization
Perception				X
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex