Captain TD-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Captain TD-Union

Job Code:

14917

Profile Title:

14917 Captain TD-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

It is the responsibility of the Banquet Captain to manage all aspects of the Banquet Department functions, in accordance with hotel standards. Direct, implement and maintain a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction.

Meet with Chef and Stewarding to review scheduled group's menu and equipment requirements

Ensure agreement of delivery times, amounts and special arrangements

Train and direct Banquet wait staff; prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts

Monitor staff performance and appearance in all phases of service and job function, ensure procedures are carried out to departmental standards, rectify deficiencies with respective personnel

Anticipate guest needs, respond promptly and acknowledge all guests, and maintain positive guest relations

Knowledgeable of correct maintenance and use of equipment, requisition new equipment to replace those not up to standard and maintain enough equipment to service our functions as well as establish par levels for supplies and equipment

Knowledgeable of service requirements for menu selection, major ingredients, appearance, texture, quality standard, garnish and method of presentation

Check storage areas for proper supplies, organization and cleanliness; instruct designated personnel to rectify any cleanliness/organization deficiencies

Inspect the scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up, rectify any deficiencies with respective departments

Perform other job-related duties as requested

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

2+ Years of Prior Relevant Experience

Experience in banquet and/or catering

Required

Work varied shifts, to include weekends and holidays

Required

Experience with food and beverage cost controls

Preferred

Experience with Sales and Marketing tools for Banquets

Preferred

Knowledge of various food service styles, i.e. French service, Russian service, tableside flambé service, butler style service

Ability to perform job functions with attention to detail, speed and accuracy

Able to follow directions effectively, effective listening skills, strong judgment skills and excellent organizational skills to function effectively under time constraints and within established deadlines

Maintain confidentiality of guest information and pertinent hotel data

Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

Knowledge with computers and basic mathematical calculation

Knowledge of specific room set-up styles

Knowledge of organizing service from information on Banquet Event/meeting Event Orders

Knowledge of staffing guidelines/requirements for various types of banquet function

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex