Clerk Mutuel TD

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Job Profile Title:

Clerk Mutuel TD

Job Code:

14993

Profile Title:

14993 Clerk Mutuel TD

Grade / Band:

04

FLSA Status:

Non-Exempt

The primary responsibility of the Mutuel Clerk is to assist guests with placing wagers on horse racing and sporting events from  around the globe. All duties are to be performed in accordance with departmental property policies, practices and procedures.

Write, verify, and make payments on tickets for race and sports wagers in accordance with department policy and  procedures and ensure compliance to applicable jurisdictional gaming statues and regulations

Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary

Stock Race & Sports book Writer/Cashier's stations with adequate supplies; keep all stations neat and clean

Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs

Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures

Explain wagering rules, including betting lines and odds, and procedures to guests

Create and enter player tracking cards

Ensure the protection of customer’s rewards and adherence to credit lines

Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

6+ Months of Prior Relevant Experience

Cash-handling experience

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience in a similar resort environment

Preferred

Bilingual, with English as primary or secondary language

Preferred

Gaming Registration

Preferred

Able to work in and adapt to a dynamic and frequently changing environment

Working knowledge of sports

Proficient cash-handling and math skills

Basic computer and reservation software skills

Able to effectively communicate in English, in both written and verbal forms

Ability to work under pressure

Ability to multi-task and work well in a fast paced, team-oriented environment

Basic knowledge of reservation and computer software to include Outlook, MS Word, Excel, and PowerPoint as well as  office equipment, i.e. telephone, copier, fax machine

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular  attention to detail

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

X

Carrying __pounds

X

15

Clear speech - simple

X

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

X

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

X

Sitting

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

Noise levels - low to high

X

Office conditions

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

X

Comprehension

X

Crisis incidents

Customer service

X

Decision making

Fatigue

High pressure

X

Judgment

Long hours

Math skills - advance

X

Math skills - basic

Memorization

Organization

Perception

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

Tight deadlines

Working conditions

Writing - simple

X

Writing - complex