JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Collections Clerk

J o b D e s c r i p t i o n

Job Profile Title:	Collections Clerk
Job Code:	15016
Profile Title:	15016 Collections Clerk
Grade / Band:	04
FLSA Status:	Non-Exempt
The Collections Clerk performs computer data processing, clerical and other related functions. It is the responsibility of the Collections Clerk to obtain and verify pertinent information related to collection efforts on past due balances while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Principal Duties & Responsibilities
Contacts guests with delinquent accounts to collect gaming debt, by telephone and mail and establishes payment schedule.
Researches, prepares, and mails statements, advisement letters, and payment commitment letters to guests with credit line balance or delinquent account, as appropriate. Sorts and files correspondence. Investigates financial status and ability to pay through various databases and records information.
Monitors collection activity, recommends accounts be referred to collection agency or written-off. Reviews accounts recommended for write-off and assesses potential for collection. Provides recommendations to Director, Cage Operations.
Assists with coordinating the processing of payments received by the Cage, General Ledger, or other independent department and posted to the proper guest account by the Cage department. Establishes new collection accounts and maintains existing collection accounts within internal systems.
Maintains awareness of suspicious activities to prevent and identify potential fraudulent account actions. Provides recommendation for account holds and maintains confidentiality of all information.
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor, senior management, and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Casino Cage, Credit, Collections or Pit Operations	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Bilingual, English as the primary or secondary language	Preferred
Experience working in a similar resort setting	Preferred
Ensures all departmental functions are in compliance with Michigan Gaming Control Board, Title 31, and other relevant federal, state, or local regulations.	Preferred

Knowledge, Skills and Abilities
KSAs
General knowledge of mathematical skills including addition, subtraction, multiplication and division
Knowledgeable or familiar with legal terminology
Able to accurately record and enter pertinent information into the legal database
Able to effectively communicate in English, in both written and verbal forms
Ability to read and write proficiently to evaluate reports, correspondence and statistical information
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Self-motivated with excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing	X
Bending				X
Carrying __pounds	X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Crawling	X
Crouching	X
Distant vision	X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body	X
Flexibility - lower body	X
Hearing/Listening				X
Kneeling	X
Lifting __pounds			X			40
Near vision	X
Normal vision				X
Pushing/Pulling	X
Reaching				X
Sitting				X
Standing - 5 hours minimum			X
Stooping	X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area	X
Contacts - works alone	X
Contacts - works with others				X
Exposure to dust / dirt	X
Exposure to fumes / odors	X
Extreme cold	X
Extreme heat	X
Fast pace				X
Hazardous conditions - Chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high	X
Office conditions				X
Outdoors	X
Restricted area	X
Smoke	X
__% Travel	X
Wet/Humid	X
Live Stream/ Video Recording	X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical	X
Clerical				X
Comprehension				X
Crisis incidents	X
Customer service					X
Decision making				X
Fatigue	X
High pressure				X
Judgment				X
Long hours		X
Math skills - advance	X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards	X
Tight deadlines				X
Writing - simple				X
Writing - complex				X