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Coord Aviation Ops

J o b D e s c r i p t i o n

Job Profile Title:	Coord Aviation Ops
Job Code:	15064
Profile Title:	15064 Coord Aviation Ops
Grade / Band:	08
FLSA Status:	Non-Exempt
As an Aviation Operations Coordinator, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Work closely with Maintenance to ensure the most appropriate aircraft is assigned
Work with the Aviation Operations Supervisor to ensure that support provided by the Operations department is maintained
Perform duties as Flight Operations Coordinator
Receive, process and execute aircraft requests from casino hosts and executive assistants
Schedule travel for customers and executives on company aircraft, or consider other lift options if company aircraft is not available and arrange travel, hotel and ground transportation for crew and company executives when needed
Communicate passenger special requests and needs to flight crews
Ensure scheduling software database is updated following a flight including passenger and crew names
Ensure all required permits are arranged for international flights including landing and overflight permits
Schedule, maintain, and update flight-crew to ensure compliance with company and FAA regulations regarding currency, flight and duty times

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Experience in a job that requires accurate decision making under pressure	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
FAA Dispatch Certificate	Preferred
Experience with coordination and communication for demanding professionals	Preferred
VVIP aviation dispatch or customer service experience	Preferred
Experience in a fast paced FAR Part 135, 91, or 121 environment	Preferred

Knowledge, Skills and Abilities
KSAs
Able to make time-dependent logistical decisions related to safety of flight, security, personnel and cost
Able to evaluate, analyze and adapt to change quickly
Able to learn Customs and Immigration, TSA, and DHS regulations and requirements
Able to effectively communicate in English, in both written and verbal forms
Ability to multi-task and work well in a fast paced, team-oriented environment
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as complex computer software related to flight dispatching and logistical support
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X