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Coord Casino Host

J o b D e s c r i p t i o n

Job Profile Title:	Coord Casino Host
Job Code:	15070
Profile Title:	15070 Coord Casino Host
Grade / Band:	05
FLSA Status:	Non-Exempt
It is the primary duty of the Host Coordinator to assist the Casino Marketing Manager, Marketing Executives, Executive Hosts, Casino Hosts, Marketing Hosts and Branch Office Executives with all reservations and servicing our High-End customers. All duties are to be performed in accordance with the department and property policies.

Principal Duties & Responsibilities
Operate multiple computer systems.
Input reservations into the appropriate booking system accurately and in a timely manner.
Process reservations for Beau Rivage Hosts: Marketing Executives, Executive Hosts, Casino Hosts and Marketing Hosts.
Process reservations for Branch Office Executives.
Occasionally process reservations for Executive Director of Casino Marketing and Customer Development Executives on an as needed basis.
Complete all revisions and cancellations as requested.
Answer incoming calls and emails in a timely and professional manner.
Maintain reservation queues/forms/requests.
Occasionally call and assist casino customers regarding reservations.
Occasionally process Credit Card transactions in accordance with our PCI regulations.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma or GED		Required
Bachelor's Degree	Marketing or business administration, or related field	Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience		Required

Additional Requirements
Details	Required/ Preferred
Previous experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Excellent verbal, written and communication skills.
Excellent computer skills and ability to operate multiple computer systems.
Knowledge in Microsoft Office, Players Club/Patron Management, Opera, VIPR, Tour Partner, Cleo and other relevant software is preferred.
Strong organizational skills required.
Excellent customer service skills and phone etiquette.
Professional appearance and demeanor.
Ability to use good judgment in decision-making.
Must understand company’s complimentary policy

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X