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Coord Hotel Svcs I

J o b D e s c r i p t i o n

Job Profile Title:	Coord Hotel Svcs I
Job Code:	15107
Profile Title:	15107 Coord Hotel Svcs I
Grade / Band:	05
FLSA Status:	Non-Exempt
As a Hotel Services Coordinator, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Complete quality control room / suite inspections identifying FF&E, bedding, deco items, engineering and housekeeping issues
Develop an administrative tracking process to follow-up on issues
Develop a centralized communication process for managers and supervisors to report guest room and suite issues
Work with Hotel Services Supply Manager to order replacement items
Work with Supply Manager to streamline ordering process for items ordered through the Design Center
Work with Hotel Services Project /Systems Manager to develop computerized catalog of guest room / suite FF&E / bedding items
Work with Executive Housekeeper to conduct surveys on furniture in rooms, suites and hallways that need to be upholstered or repaired
Coordinate and follow-up with Engineering on repairs
Maintain a tracking system on items that have been ordered to ensure follow-through occurs
Develop spec book for lamps and shades to streamline ordering process
Photograph and update guest room standards book’s as changes occur

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience		Required
3+ Years of Prior Relevant Experience	Hotel experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience in gaming hospitality	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to prioritize and take initiative, complete projects and assignments independently and with a sense of urgency, and develop and present department action plans
Able to effectively communicate in English, in both written and verbal forms
Ability to multi-task and work well in a fast paced, team-oriented environment
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds				X		20
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting 10 pounds				X		20
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing				X
Typing				X		25
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts				X
Smoke				X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X