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Coord Sales II

J o b D e s c r i p t i o n

Job Profile Title:	Coord Sales II
Job Code:	15141
Profile Title:	15141 Coord Sales II
Grade / Band:	06
FLSA Status:	Non-Exempt
The Sales Coordinator is responsible for providing high-level of administrative support for three to four property Sales Executives or Corporate Sales COE Executives by providing support for company/enterprise wide initiatives and/or tasks They are acting as a liaison between property and clients to provide service and support consistent with property's core service standards and brand attributes. All duties are performed in accordance with department and property policies, practices and procedures.

Principal Duties & Responsibilities
Process reservations, confirmations, cancellations, special handling alerts, and amenities.
Manage travel advisor requests and liaison with the property operations teams to execute requests, own inbox and distribute to other departments as needed.
Be a resource on activities, services and amenities within our resort.
Set up site/FAM tour agendas, coordinate with properties to prepare keys, set up dining and coordinate as needed with clients.
Manage and maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales executives.
Prepare expense reports and maintain files to highly sensitive and confidential information.
Provide excellent service consistent with the property's core service standards and brand attributes and maintain positive working relationships and partnerships with clients and employees by understanding their expectations and anticipating their needs.
Assist in responding to customer correspondence and requests as needed, and in Executives absence. Perform other job-related duties as requested.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Guest Service	Required
2+ Years of Prior Relevant Experience	Administrative experience, preferably within a hospitality, hotel, or sales function	Preferred

Additional Requirements
Details	Required/ Preferred
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Excellent customer service skills.
Organizational skills to function effectively under time constraints, within established.
Possess excellent written, verbal and interpersonal communication skills.
Professional appearance and demeanor.
Knowledge of Microsoft Office.
Strong telephone and e-mail etiquette.
Effectively communicate in English, both oral and written forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X