Coord Villa Svcs TD

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Coord Villa Svcs TD

Job Code:

15166

Profile Title:

15166 Coord Villa Svcs TD

Grade / Band:

04

FLSA Status:

Non-Exempt

As a Villa Services Coordinator, you will set the stage for guest experience with your welcoming smile and service. By understanding  their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far  beyond their stay with us.

Handle guest food and beverage orders with the appropriate restaurant and/or In-Room Dining

Expedite requests for transportation reservations, restaurant reservation, Spa appointments

Assist Butlers in delivering timely and complete services to the guests

Set up orders, deliver these orders to the Butler assigned and maintain a clean working area in the kitchen

Order supplies through the IP System and Purchasing

Assist in the arrangement of personal services, such as haircutting and styling, manicure, massage, etc. for Villa guests

Maintain Butler’s pantry and all other assigned areas in a neat and serviceable condition

Knowledgeable of liquor brands, beers and non-alcoholic selections available; the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list and guest room layout; locations and room numbers/names

Check storage areas for proper supplies, organization and cleanliness

Inspect table set-ups; check for cleanliness, neatness and agreement with guest's order and departmental standards

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

2+ Years of Prior Relevant Experience

Guest service experience.

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience in a similar resort setting

Preferred

Able to effectively communicate in English, in both written and verbal forms

Ability to work under pressure

Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment,  i.e. telephone, copier, fax machine

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular  attention to detail

Effective listening abilities with strong judgment skills

Knowledge of accommodations, amenities, and menu items including standard and alcholic beverages

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex