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Coord Villa Svcs TD

J o b D e s c r i p t i o n

Job Profile Title:	Coord Villa Svcs TD
Job Code:	15166
Profile Title:	15166 Coord Villa Svcs TD
Grade / Band:	04
FLSA Status:	Non-Exempt
As a Villa Services Coordinator, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Handle guest food and beverage orders with the appropriate restaurant and/or In-Room Dining
Expedite requests for transportation reservations, restaurant reservation, Spa appointments
Assist Butlers in delivering timely and complete services to the guests
Set up orders, deliver these orders to the Butler assigned and maintain a clean working area in the kitchen
Order supplies through the IP System and Purchasing
Assist in the arrangement of personal services, such as haircutting and styling, manicure, massage, etc. for Villa guests
Maintain Butler’s pantry and all other assigned areas in a neat and serviceable condition
Knowledgeable of liquor brands, beers and non-alcoholic selections available; the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list and guest room layout; locations and room numbers/names
Check storage areas for proper supplies, organization and cleanliness
Inspect table set-ups; check for cleanliness, neatness and agreement with guest's order and departmental standards

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Guest service experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Ability to work under pressure
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Knowledge of accommodations, amenities, and menu items including standard and alcholic beverages
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X