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Dealer Trainee-Detroit TD-Union

J o b D e s c r i p t i o n

Job Profile Title:	Dealer Trainee-Detroit TD-Union
Job Code:	15187
Profile Title:	15187 Dealer Trainee-Detroit TD-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
It is the responsibility of the Dealer Trainee to perform the act of dealing a single Game Type as defined by the MGM/DCC Contract while performing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Principal Duties & Responsibilities
Ensure that all activities will reflect the policies, philosophies, and regulations of MGM Grand Detroit and the Michigan Gaming Control Board (MGCB).
Perform act of dealing a single Game Type as defined by the MGM/DCC Contract; those Game Types are: Blackjack, Baccarat, Craps, Poker, Roulette, and Specialty Games.
Protect, control, and verify the accuracy of fills, credits, openers/closers, and marker transactions; accurately exchanges cash or markers for chips.
Communicate verbally with supervisors or Table Games Managers of unnatural or irregular play and disputes on the game.
Notify supervisor immediately of all mistakes or claims and make resolution only at the direction of the supervisor.
Verbalize player instructions, card totals, results or any other information as required in the procedures of each game.
Assume duties of dealing other licensed games as needed within the Game Type definition and within the Dealer I Classification guidelines.
Resolve guest complaints within scope of authority; otherwise refer the matter to management.
Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Additional Requirements
Details	Required/ Preferred
Successfully completed approved training course, as defined in the MGM/DCC Contract	Required
Less than 1 year of dealing experience in the applicable Game Type, as defined in the MGM/DCC Contract	Required
Work varied shifts, to include weekends and holidays	Required
Bilingual	Preferred

Knowledge, Skills and Abilities
KSAs
Strong problem solving and listening skills
Ability to function and act independently
Able to effectively communicate in English, in both written and verbal forms
Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
Ability to multi-task and work well in a fast paced, team-oriented environment
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending					X
Carrying __pounds					X	5
Clear speech - simple					X
Clear speech - complex		X
Climbing	X
Crawling	X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body					X
Flexibility - lower body			X
Hearing/Listening					X
Kneeling		X
Lifting __pounds					X	5
Near vision					X
Normal vision					X
Pushing/Pulling					X
Reaching					X
Sitting			X
Standing - 5 hours minimum		X
Stooping				X
Typing __w.p.m.	X
Walking					X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal					X
Communication - written			X
Confined area		X
Contacts - works alone	X
Contacts - works around others					X
Contacts - works with others					X
Exposure to dust / dirt					X
Exposure to fumes / odors					X
Extreme cold	X
Extreme heat	X
Fast pace					X
Hazardous conditions - Chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors					X
Noise levels - low to moderate					X
Noise levels - low to high					X
Office conditions		X
Outdoors	X
Restricted area	X
Shifts					X
Smoke				X
__% Travel	X
Vibration	X
Wet/Humid	X
Live Stream/ Video Recording	X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical					X
Clerical			X
Comprehension		X
Crisis incidents		X
Customer service					X
Decision making					X
Fatigue			X
High pressure					X
Judgment				X
Long hours			X
Math skills - advance				X
Math skills - basic					X
Memorization					X
Organization			X
Perception			X
Reading - simple					X
Reading - complex			X
Repetition					X
Safety hazards	X
Tight deadlines	X
Working conditions			X
Writing - simple			X
Writing - complex		X