Dispatcher Fire Control Maintenance

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Dispatcher Fire Control Maintenance

Job Code:

15403

Profile Title:

15403 Dispatcher Fire Control Maintenance

Grade / Band:

06

FLSA Status:

Non-Exempt

It is the responsibility of the Fire Control Maintenance Dispatcher to provide excellent internal and external Guest Service by using excellent service and communication skills to support the guest, engineers and other departments in their goals. Is part of a  courteous, professional, and engaging team that oversees all department operations as related to the life safety system and facility  management system.

Manage computerized maintenance management and life safety systems to prioritize, manage and dispatch maintenance team, complete assigned administrative tasks on a consistent basis

Maintain a constant awareness of personal and property cleanliness, safety and accident prevention

Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task

Own requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction, answer incoming  calls and assist when necessary or direct calls to appropriate areas

Create a positive work environment, greet fellow employees and thank them when they lend assistance, anticipate guests’  needs, respond promptly and acknowledge all guests, no matter how busy or time of day, prioritize guest requests and  dispatches

Knowledgeable of Department and Hotel goals, Hotel information to answer guest inquiries, and work under minimal  supervision to complete tasks in a timely manner

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

1+ Years of Prior Relevant Experience

Experience in the hospitality industry or similar environment

Required

5+ Years of Prior Relevant Experience

Experience in at least one of the following: computerized maintenance management system, building automation system operation, fire alarm system operation, computerized dispatching with heavy radio, telephone volume

Preferred

Work varied shifts, to include weekends and holidays

Required

Bi-lingual

Preferred

Technical school or completed apprenticeship in a similar trade

Preferred

General knowledge of mathematical skills including addition, subtraction, multiplication and division

Able to communicate through two-way radio and/or cellular telephone, and through a multi-line phone system

Able to use a microphone and speak over a public-address system while reading emergency announcements in a calm and  confident voice

Able to effectively communicate in English, in both written and verbal forms

Ability to work under pressure

Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment,  i.e. telephone, copier, fax machine

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular  attention to detail

Effective listening abilities with strong judgment skills

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

X

Extreme heat

X

Fast pace

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

Outdoors

X

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex