Engineer Computer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Engineer Computer

Job Code:

15432-1

Profile Title:

15432-1 Computer Engineer

Grade / Band:

08

FLSA Status:

Non-Exempt

Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers. Strong  understanding of Windows operating systems, experience with all Microsoft Office products as well as troubleshooting experience  and understanding of e-mail. Provides technical on-site maintenance and support for new and existing systems. This position will  also provide second level support, including resolving and completing ServiceNow tickets, process refinement and create or update  documentation. This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and IP  networking. Other duties as assigned.

Work on hardware/software issues on company supported devices

Break fix for desktop, printer, point of sale, tablet, wireless (etc.) devices

Work on projects as necessary

Create/update documentation as necessary

Track work time, update ticket status and resolutions in ServiceNow ticketing system

Participate in stakeholder discussions identify opportunities to improve design, delivery or execution of services

Perform all other job-related duties as assigned

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

3+ Years of Prior Relevant Experience

of experience in Information Technology in a similar role

Required

Two-year college degree in Information Systems/Technology, Computer Science, Computer Engineering, or a related field

Preferred

2+ years working with ITIL

Preferred

Previous experience in a similar resort setting

Preferred

Customer-focused mindset

IT desktop services disciplines absolutely required.

Demonstrated leadership to raise process awareness and issues to executive leadership, engage leaders and stakeholders  in understanding their roles in delivering solutions.

Excellent communication, documentation and reporting skills utilizing MS. tools

and ability to learn the environment quickly

Results oriented, willing to take responsibility and accept accountability for action.

Genuine desire to provide superior customer service.

Strong verbal and written communications skills

Strong interpersonal and collaboration skills.

Balancing

Bending

Carrying __pounds

X

30

Clear speech - simple

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

30

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

60

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

X

Outdoors

Restricted area

X

Shifts

X

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

X

Clerical

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

Tight deadlines

X

Working conditions

Writing - simple

X

Writing - complex

X