Floor Supv Poker

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Job Profile Title:

Floor Supv Poker

Job Code:

15576

Profile Title:

15576 Floor Supv Poker

Grade / Band:

08

FLSA Status:

Non-Exempt

It is the primary responsibility of the Poker Supervisor to directly oversee the day-to-day activities of all non-management personnel in the Poker Room during an assigned shift while providing quality service to all guests. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Supervise assigned operational functions consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives

Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes

Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction

Actively listen to employees and customers for input to provide ideas and suggestions for new products, services, technology and processes to ensure company’s competitive position and in anticipation of changing customer  needs

Greet players and maintain the list for seating them into the poker games

Explain games and procedures and assist the guests with any necessary requests

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

2+ Years of Prior Relevant Experience

Poker Dealer or Supervisor

Required

Work varied shifts, to include weekends and holidays

Required

Experience working in a similar resort setting

Preferred

Bilingual

Preferred

Complete knowledge of common rules and procedures of all Poker games

General knowledge of mathematical skills including addition, subtraction, multiplication and division

Able to effectively communicate in English, in both written and verbal forms

Able to lead and mentor a team

Ability to multi-task and work well in a fast paced, team-oriented environment

Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

X

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

X

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

X

Sitting

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

Walking

X

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex