Fountain Worker TI-Union

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Job Profile Title:

Fountain Worker TI-Union

Job Code:

15595

Profile Title:

15595 Fountain Worker TI-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a Lead Fountain Worker, you will be responsible for maintaining the dining area as well as leading the Fountain Worker I and II.

You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and

needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Lead, coach, and train a shift of approximately 3-12 employees

Knowledgeable with selling techniques and service delivery for both alcoholic and non-alcoholic beverages and items on the menu

Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

Take and place order, serve and garnish food and drinks efficiently and accurately in work areas as applicable

Pack and complete order per guests’ preference with necessary condiments

Perform opening and closing duties based upon shift assignment

Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish supplies and machines as needed

Maintain the cleanliness, sanitation, and the appearance of the front and back of house area, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests

Establish par levels for daily orders and complete daily order sheet

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

6+ Months of Prior Relevant Experience

Experience as a fountain worker and/or cashier in a high-volume food establishment

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience working in a similar resort setting

Preferred

Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment

Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines

Knowledge of health, safety and sanitation regulations

Basic computer skills and experience with varied Point of Sale (POS) systems

Anticipate the guests’ needs and respond appropriately with a sense of urgency

Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

Able to lead and mentor a team

Standing

Walking

Sitting

Lifting

Carrying

Pushing

Pulling

Climbing

Balancing

Stooping

Kneeling

Crouching

Crawling

Reaching

Handling

Grasping

Feeling

Talking

Hearing

Repetitive Motions

Eye/Hand/Foot Coordination

Extreme cold

Extreme heat

Humid

Wet

Noise

Hazards

Temperature Change

Atmospheric Conditions

Vibration