Gatekeeper-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Gatekeeper-Union

Job Code:

15598

Profile Title:

15598 Gatekeeper-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a showroom gatekeeper you will be setting the stage from the moment our guests enter the lobby until the time they leave.  Gatekeepers are a vital link in creating an outstanding theatrical experience our guests have come to expect. We are looking for  those shinning stars who greet our guests with a smile, hear the guests needs and will go above and beyond to own their experience  leaving the guests saying "WOW".

Utilize improvisation and theatrical performance techniques while performing all duties, including physical participation while greeting, escorting, providing clear directions, and supporting pre & post-show Meet and Greets to all customers of  the show

Interact with other improvisational “Gatekeepers” and performers in a constructive, non-competitive manner to achieve  maximum entertainment value to the customers

Understand and incorporate aesthetic feedback, performance notes, and processional coaching from theater leadership

Ensure customer expectations are met while maintaining the aesthetic environment in delivering superior customer service  and actively participating in theater safety

Assist the performance through the accurate and timely preset and execution of production cues throughout the theater including the placement, retrieval, management, and handoff of props, escorting pre-selected and ad hoc audience  participants during the show, prepping the house during changeover between performances

Maintain awareness of all the property restaurants, services, shows, events and property amenities

Keep leadership apprised of all unusual situations, customer concerns, and other irregularities as required

Perform other job-related duties as requested

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

1+ Years of Prior Relevant Experience

Improvisational theatre background and/or equivalent education with a major in theatre

Preferred

1+ Years of Prior Relevant Experience

Front of house experience and/or usher experience in a theatrical environment

Preferred

Work varied shifts, to include weekends and holidays

Required

Front of house experience in a theatrical environment

Preferred

Experience presetting and executing cues

Preferred

Experience working in a similar resort setting

Preferred

Able to effectively communicate in English, in both written and verbal forms Standardized Job Description

Ability to read and write proficiently to evaluate reports, correspondence and statistical information

Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

X

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

Walking

X

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex