Gourmet Food Server II TD-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Gourmet Food Server II TD-Union

Job Code:

15606

Profile Title:

15606 Gourmet Food Server II TD-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

The primary responsibility of the Gourmet Food Server II is to provide excellent service throughout serving the customer to include, delivering customer orders, maintain tables and exceed guest satisfaction. The server is also responsible for general cleaning and performing side duties.

Welcome guests with a warm and relevant greeting, utilize your knowledge of menu, guest preference, service and selling  techniques to guide selections

Knowledgeable of all menu items, prices, preparation method and time, major ingredients and quality standards of taste,  appearance, texture, serving temperature, portion size, garnish and method of presentation

Be familiar with all hotel services, features and local attractions and activities to respond to guest inquiries accurately

Maintain table cleanliness and utilize a silent service approach

Itemize bill correctly and efficiently secure payment

Anticipate the guests’ needs and respond appropriately with a sense ofurgency

Work as a team, assist guest and employee needs and inquiries

Successful completion of Restaurant Training Program and testing is required

Perform other job-related duties as requested

Performs other job-related duties as requested

Proof of eligibility to work in the United States

4+ Years of Prior Relevant Experience

Working in a similar gourmet restaurant

Preferred

Work varied shifts, to include weekends and holidays

Required

Bilingual, English as the primary or secondary

Preferred

Knowledgeable of selling techniques and delivery of both nonand alcoholic beverages, and service delivery of  menu items of every course

Highly motivated and energetic personality

Able to take initiative and exhibit flexibility

Able to effectively communicate in English, in both written and verbal forms

Ability to multi-task and work well in a fast paced, team-oriented environment

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

X

Bending

X

Carrying __pounds

X

50 pounds

Clear speech - simple

X

Clear speech - complex

Climbing

Crawling

Crouching

X

Distant vision

X

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

50 pounds

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

X

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

X

Crisis incidents

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex