Gourmet Food Server TD-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Gourmet Food Server TD-Union

Job Code:

15607

Profile Title:

15607 Gourmet Food Server TD-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

The primary responsibility of the Gourmet Food Server is to take and deliver customer orders, maintain tables, guest satisfaction and finalize checks. The food server is also responsible for performing side work and general cleaning of assigned stations.

Greet guest in a positive, friendly manner and make them feel welcome

Guide guest through all phases of their experience at the restaurant

Knowledgeable of selling techniques, service delivery of both non and alcoholic beverages, and service delivery of menu  items of every course

Itemize bills correctly and efficiently secure payment

Maintain cleanliness and stock of assigned area, side station, tables and Point of Sale (POS) station

Anticipate the guest needs and respond appropriately with a sense of urgency

Communicate with management, chef and culinary staff in order to fulfill and address any issues or needs requested by  guest and or employees

Perform other job-related duties as requested

Performs other job-related duties as requested.

Proof of eligibility to work in the United States

Work varied shifts, to include weekends and holidays

Required

Five (5) years of Food and Beverage experience in a high-paced environment with food service experience

Preferred

Experience working in a similar resort setting

Preferred

Knowledge of standard kitchen equipment and supplies, including, but not limited to toasters, refrigerators, and coolers,  slicers and beverage machines

Knowledge of menu items, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer,  non-alcoholic beverages, designated glassware, terminology, and garnishes

Knowledge of health, safety and sanitation regulations

Basic knowledge of Point of Sale (POS) systems and computer software to include Outlook, MS Word, Excel, and  PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Vibration

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex

X