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Host Spa-Commission

J o b D e s c r i p t i o n

Job Profile Title:	Host Spa-Commission
Job Code:	15628
Profile Title:	15628 Host Spa-Commission
Grade / Band:	01
FLSA Status:	Non-Exempt
As a Spa Host, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Consistently offer professional, friendly and engaging service to exceed guest expectations
Follow all departmental and policies and procedures including safety and sanitation policies
Maintain spa facilities and locker areas ensuring they are well stocked, and in tidy and sanitary condition at all times, and assist them with the use of sauna, steam, whirlpools, and other spa amenities
Assist guests in the booking of spa services via spa software, direct guests to their appointments, manage cash bank daily, and retain knowledge of spa/salon services, products and booking software
Promote and sell service treatments, enhancements, upgrades and retail products
Perform other job-related duties as requested

Required for All Jobs
Performs other job-related duties as requested.
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Spa or salon environment experience	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		10
Clear speech - simple				X
Clear speech - complex
Climbing				X
Crawling
Crouching
Distant vision				X
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		10
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high
Office conditions				X
Outdoors
Restricted area
Shifts				X
Smoke				X
__% Travel
Vibration
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex