Host Spa Ld-Commission

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Job Profile Title:

Host Spa Ld-Commission

Job Code:

15629

Profile Title:

15629 Host Spa Ld-Commission

Grade / Band:

02

FLSA Status:

Non-Exempt

The Lead Spa Host is responsible for leading and coordinating the daily activities of the Spa Host team while delivering an exceptional luxury guest experience throughout the spa and salon. This role serves as the primary on-shift resource for Spa Hosts, providing guidance, coaching, and operational support to ensure seamless service delivery, efficient operations, and adherence to spa standards.

The Lead Spa Host champions guest satisfaction by creating welcoming and personalized experiences, facilitating daily operations, supporting team development, and maintaining the highest standards of professionalism throughout the spa, salon, relaxation lounges, conservatory, pool balcony, and other guest-facing areas.

Lead and coordinate the daily activities of the Spa Host team to ensure exceptional guest service and operational excellence.

Serve as the primary resource for Spa Hosts during assigned shifts by providing guidance, support, and direction.

Lead by example through professionalism, accountability, and a commitment to luxury hospitality standards.

Support the onboarding and training of new Spa Hosts and assist with ongoing team development.

Facilitate daily pre-shift meetings to communicate business needs, VIP arrivals, special events, group bookings, and operational priorities.

Foster a collaborative and positive team environment focused on guest satisfaction and service excellence.

Assist with assigning daily responsibilities, coordinating break schedules, and ensuring adequate coverage throughout the operation.

Deliver exceptional, personalized guest service that exceeds expectations and creates memorable spa experiences.

Welcome and orient guests to spa facilities, services, amenities, and wellness offerings.

Guide guests through available amenities, including relaxation lounges, conservatory, sauna, steam rooms, whirlpools, locker facilities, and pool balcony areas.

Anticipate guest needs and proactively provide assistance throughout the guest journey.

Address guest concerns promptly and professionally while supporting service recovery efforts when necessary.

Ensure all guest interactions reflect the highest standards of luxury hospitality and wellness service.

Oversee opening and closing procedures to ensure operational readiness and completion of required checklists.

Facilitate the daily flow of guest reception, appointment coordination, treatment scheduling support, and group bookings.

Monitor guest traffic and operational activity to maintain efficiency and service quality.

Partner with Spa Attendants, Service Providers, Salon Team Members, and leadership to ensure seamless communication and execution of services.

Maintain awareness of facility conditions and ensure public spaces are clean, organized, stocked, and guest-ready.

Identify and communicate maintenance, safety, or operational concerns in a timely manner.

Support spa reservation and scheduling functions to maximize appointment utilization and guest satisfaction.

Assist with coordinating VIP visits, group experiences, and special events.

Promote spa services, treatment enhancements, memberships, packages, and retail offerings.

Educate guests and team members on current promotions, services, and products.

Support departmental goals through effective service recommendations and retail awareness.

Assist with operational documentation, daily reports, and communication logs.

Ensure adherence to cash handling procedures and payment processing standards.

Document guest concerns, service recovery actions, and operational follow-up as required.

Communicate guest feedback, service trends, and operational opportunities to Spa Leadership

Participate in departmental meetings, trainings, and continuous improvement initiatives.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

2+ Years of Prior Relevant Experience

in a luxury spa, salon, hospitality, resort, or guest service environment

Required

Previous experience preferred serving in a lead, or trainer, role.

Preferred

Experience with spa scheduling and reservation systems.

Preferred

Strong leadership and team-building skills.

Exceptional guest service and hospitality mindset.

Excellent communication and interpersonal abilities.

Strong organizational and multitasking skills.

Ability to remain calm and professional in a fast-paced environment

Effective problem-solving and conflict-resolution skills.

Knowledge of spa operations, wellness amenities, and luxury service standards.

Ability to work flexible schedules, including weekends and holidays.

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Wet/Humid

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X