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Rep Ticket Office Ld

J o b D e s c r i p t i o n

Job Profile Title:	Rep Ticket Office Ld
Job Code:	15659
Profile Title:	15659 Rep Ticket Office Ld
Grade / Band:	04
FLSA Status:	Non-Exempt
It is primary responsibility of the Lead Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.

Principal Duties & Responsibilities
Oversee the box office staff when the Director and Manager are not available
Open and Close the Box Office when necessary
Train new employees on the ticketing process and procedures
Assist front line staff with guest issues within the scope of authority
Oversee satellite box office and send out ticket reports when necessary
Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests. Perform ticket verification prior to entry into exhibit and events
Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
Utilize and balance a cash drawer and ticket sales with various tender types
Interpret and operate numerous computer and ticketing systems with accuracy
Answer multi-line telephones using proper etiquette

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Customer service and cash handling	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Ticketing experience	Preferred
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
Effectively manage multiple tasks under pressure of deadlines in fast pace environment
Able to take initiative and exhibit flexibility
Effectively communicate in English, in both written and oral forms
Effective listening abilities with strong judgment skills

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing		X
Bending		X
Carrying __pounds		X
Clear speech - simple				X
Clear speech - complex		X
Climbing	X
Crawling	X
Crouching	X
Distant vision				X
Driving - auto/van				X
Driving - limousine	X
Flexibility - upper body	X
Flexibility - lower body	X
Hearing/Listening				X
Kneeling		X
Lifting __pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling		X
Reaching		X
Sitting		X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking			X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area		X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid	X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X