Model & Host Door-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Model & Host Door-Union

Job Code:

15984

Profile Title:

15984 Model & Host Door-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

The Club Host will provide superior guest service to existing and potential guests at property night clubs and entertainment venues  while generating revenue through effective networking and relationship building. All duties and responsibilities are to be performed  in accordance with departmental and MGM Resorts International policies, procedures, and practices.

Welcome guests, check identification, and assist with the smooth and efficient operation of the front door.

Greet guests in a positive, friendly manner, and exemplify MGM SHOW standards.

Actively market venue, which includes participating in marketing requirements and outings, including but not limited to:

• Assist in developing restaurant database through networking and completing data cards

• Build and establish a personal clientele list

• Weekly table reservations

• (3) to (4) organic posts to one of the following social platforms with information provided by the marketing team: Facebook,

        Instagram, and Instagram Stories

• Sharing of venue's Facebook posts onto their channels for branding and awareness

• Posting and engaging (liking and commenting) with the venue’s social media posts, as well as engaging with review sites,

        such as Yelp

Control the flow of guests coming into the restaurant, bar, and lounge.

Answer telephone and direct calls where necessary.

Enforce minimum age requirements and standards of fashionable and acceptable appearance of the guests entering the lounge.

Responsible for identifying and directing VIP guests as indicated by management and VIP representatives.

Maintain constant awareness of safety and accident prevention and immediately notify the supervisor if an accident occurs. Inform Supervisors of any irregularities existing, guest complaints or other disputes which cannot be readily resolved.

Set stanchions appropriately nightly and for special events held within the Lounge.

Perform all opening and closing duties, based on shift assignment.

Communicate with management and service team to fulfill and address any issues or needs requested by guests or other employees.

Assist food servers, bartenders, cocktails, bussers, and food runners as it relates to guest contact and table information.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

1+ Years of Prior Relevant Experience

Minimum one (1) year of experience as a hostperson in similar, high-volume bar, nightclub, or fine dining establishment

Required

 At least 18 years of age

Required

Previous experience working in a similar resort setting

Preferred

Effectively communicate in English, both oral and written forms

Required

Current or previous modeling experience

Preferred

Previous marketing experience

Preferred

Previous experience using social media platforms, especially with utilization for branding and/or marketing

Preferred

Bilingual, with English as primary or secondary language

Preferred

Ability to work as a part of a team in a high-stress and high-volume environment

Ability to work in and adapt to a dynamic and frequently changing environment

Ability to adhere to and execute established department policies and procedures

Extensive knowledge of spirits, wine, and food

Effective listening skills

Possess strong judgement skills

Ability to work under pressure while being able to pay attention to details

Basic math skills

Basic computer and reservation software skills

Excellent customer service skills

Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards

Possess intrapersonal skills to deal effectively with all business contacts

Must be able to communicate effectively in English, both oral and written forms

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

Near vision

X

Normal vision

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Vibration

X

Wet/Humid

X

Live Stream/ Video Recording

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex

X