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Operator Facilities Systems

J o b D e s c r i p t i o n

Job Profile Title:	Operator Facilities Systems
Job Code:	15997
Profile Title:	15997 Operator Facilities Systems
Grade / Band:	05
FLSA Status:	Non-Exempt
As a Facilities Systems Operator, you will be responsible for all inbound calls and dispatching engineers. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Principal Duties & Responsibilities
Answer all incoming calls concerning maintenance and repairs needed on property and at off-site locations
Input call details into computer system
Assign work to Engineering employees
Respond to life safety system and fire alarm panel, locates area of alarm and dispatches it to Engineering personnel to take action
Record all personnel call-ins and forwards to appropriate staff
Maintain dispatch log of all activities performed throughout the day
Maintain an accurate accounting of time and activities in emergency situations

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Dispatch experience	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Six (6) months administrative experience	Preferred
Six (6) months high end/high volume customer service experience	Preferred
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing
Bending
Carrying __pounds
Clear speech - simple
Clear speech - complex
Climbing
Crawling
Crouching
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body
Flexibility - lower body
Hearing/Listening
Kneeling
Lifting __pounds
Near vision
Normal vision
Pushing/Pulling
Reaching
Sitting
Standing - 5 hours minimum
Stooping
Typing __w.p.m.
Walking

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal
Communication - written
Confined area
Contacts - works alone
Contacts - works around others
Contacts - works with others
Exposure to dust / dirt
Exposure to fumes / odors
Extreme cold
Extreme heat
Fast pace
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors
Noise levels - low to moderate
Noise levels - low to high
Office conditions
Outdoors
Restricted area
Shifts
Smoke				X
__% Travel
Vibration
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical
Clerical
Comprehension
Crisis incidents
Customer service
Decision making
Fatigue
High pressure
Judgment
Long hours
Math skills - advance
Math skills - basic
Memorization
Organization
Perception
Reading - simple
Reading - complex
Repetition
Safety hazards
Tight deadlines
Working conditions
Writing - simple
Writing - complex