JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Order Taker-Union

J o b D e s c r i p t i o n

Job Profile Title:	Order Taker-Union
Job Code:	15999
Profile Title:	15999 Order Taker-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
The primary responsibility of the Order Taker is to accurately record in-room dining orders placed by guests, upsell menu items, and ensure a flawless guest experience. Must keep a clean work station and ensure guest satisfaction.

Principal Duties & Responsibilities
Knowledgeable of entire menu, proper food presentation, and wine selection for up-selling of items
Take and place order into POS system, distribute order to serving staff, send information to cook station, and ensure timely pickup of order
Advise owner and guest of delivery time and ensure order is delivered to suite in a timely fashion
Distribute orders to servers evenly and efficiently, log service runs, maintain a cash bank and ensure funds are correctly accounted for
Ensure supplies are available in the service area
Maintain an organized, clean and presentable environment; maintain constant awareness of sanitation, safety and accident prevention

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
One (1) year of experience in a restaurant as a Bus or Food Runner	Preferred
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to multi-task and work well in a fast paced, team-oriented environment
Effective listening abilities with strong judgment skills
Knowledge of accommodations room capacities, amenities, and menu items including standard and alcoholic beverages
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		50
Clear speech - simple	X
Clear speech - complex				X
Climbing
Crawling
Crouching
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		50
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt
Exposure to fumes / odors
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate
Noise levels - low to high
Office conditions
Outdoors
Restricted area
Shifts
Smoke
__% Travel
Vibration
Wet/Humid
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical
Clerical
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards
Tight deadlines				X
Working conditions
Writing - simple				X
Writing - complex