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Rep Gallery

J o b D e s c r i p t i o n

Job Profile Title:	Rep Gallery
Job Code:	16039
Profile Title:	16039 Rep Gallery
Grade / Band:	03
FLSA Status:	Non-Exempt
It is the primary responsibility of the Gallery of Fine Art Representative to facilitate ticket sales, will call, retail services, and provide Gallery information pertaining to the Gallery of Fine Art. Additional duties include and are not exclusive to guest service, ability to provide information about properties, events, cash handling, and service recovery, while providing the highest level of customer service.

Principal Duties & Responsibilities
Assist guest with ticket and membership sales, and properly operate ticketing system for transactions
Assist guest with gift shop merchandise, and properly operate retail system for transactions
Explain and enforce all gallery rules to visitors as well as orientate visitors to gallery exhibitions and interactive elements
Reconcile cash and charges from ticket sales and merchandise sales daily
Open or close Gallery Ticket Office
Collect guest information for gallery mailing lists
Under the direction of Gallery Manager, assist with will-call tickets, third party wholesalers, and phone sales
Participate in efforts to achieve membership and revenue goals as set by management
Under direction of Gallery Manager, engage guests with informative and professional tours of the gallery’s current exhibition and conduct school group tours of exhibition

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Months of Prior Relevant Experience	Cash handling experience	Preferred
6+ Months of Prior Relevant Experience	Customer service experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred
Experience with MICROFLEX	Preferred
Experience using Infogenisis POS	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X