HRTMS Job Description Management
| Rep Mktg-Union J o b D e s c r i p t i o n | | |
Job Profile Title: | Rep Mktg-Union | Job Code: | 16044 | Profile Title: | 16044 Rep Mktg-Union | Grade / Band: | Union - Hourly | FLSA Status: | Non-Exempt | The primary responsibility of the Marketing Representative is to provide service to guests at the MGM Rewards desk, including promoting and enrolling them in the MGM Rewards program, conducting redemptions and transaction of MGM Rewards promotions, answering questions about the MGM program or the property. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of MGM Resorts International. | | | | | |
Principal Duties & Responsibilities | Provide the ultimate guest service to guests. Assist guests with all requests, answer questions about MGM Rewards program, Direct Marketing Offers, and Special Event offers. Understand and explain program updates, and ensure consistent promotion of GameSense problem gambling program. Assist guests in navigating the mobile app and resolve guest disputes and complaints. | Explain the MGM Rewards program in detail, enroll guest in the MGM Rewards Program, redeem guests points or offers. | Analyze casino play to determine and establish comp profiles for guest reservations. Track and adjust receipts for members non-gaming spend. Apply MGM Rewards Points to guests' Hotel folio. Ensure charges, credits, and complimentaries are posted to individual guest folios. | Redeem PO Offers, myVEGAS rewards and issue comps/FREEPLAY. Research, redeem and adjust Tier Credits. | Navigate multiple computer systems, including Patron Management, myVegas(where applicable), MCP, Opera,Veridoc, ICE, and Viper. | Make reservations for our preferred players at restaurants, hotel, and for transportation. Process reservations and requests from guests, hosts, and executives. | Assist host in issuing discretionary, and MGM Rewards Point Comps, dining, and hotel reservations, | Run companywide promotional events including but not limited to, Cruise Giveaways, Gift Giveaways, to include unpacking and distributing gifts. | Assist with promotional Slot Tournaments and event ticket distribution. |
Required for All Jobs | Performs other job-related duties as requested | Proof of eligibility to work in the United States |
Education | Education Level | Education Details | Required/
Preferred | High School Diploma, GED or equivalent | | Required | | | | | |
Work Experience | Experience | Experience Details | Required/
Preferred | 1+ Years of Prior Relevant Experience | Costumer Service | Required | | | | | |
Additional Requirements | Details | Required/
Preferred | Work varied shifts, to include weekends and holidays | Preferred | Previous experience working in a similar resort setting | Preferred | Knowledgeable of Player Tracker systems | Preferred | | | |
Knowledge, Skills and Abilities | KSAs | Strong written & verbal communication skills. | Excellent interpersonal skills to effectively communicate with all guests, management, and team members | Excellent customer service skills. | Friendly, and a team player. | Strong problem solving and listening skills. |
Physical Requirements | A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | Physical Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Weight/
w.p.m. | Balancing | | | | | | | Bending | | | | | | | Carrying __pounds | | | | | | | Clear speech - simple | | | | | | | Clear speech - complex | | | | | | | Climbing | | | | | | | Crawling | | | | | | | Crouching | | | | | | | Distant vision | | | | | | | Driving - auto/van | | | | | | | Driving - limousine | | | | | | | Flexibility - upper body | | | | | | | Flexibility - lower body | | | | | | | Hearing/Listening | | | | | | | Kneeling | | | | | | | Lifting __pounds | | | | | | | Near vision | | | | | | | Normal vision | | | | | | | Pushing/Pulling | | | | | | | Reaching | | | | | | | Sitting | | | | | | | Standing - 5 hours minimum | | | | | | | Stooping | | | | | | | Typing __w.p.m. | | | | | | | Walking | | | | | | | | | | | | | | | | | | | |
Work Environment | While performing the duties of this job, the associate is required to work within the selected work environments. | Work Environment | N/A | Rarely | Occasionally | Frequently | Constantly | Communication - verbal | | | | | | Communication - written | | | | | | Confined area | | | | | | Contacts - works alone | | | | | | Contacts - works around others | | | | | | Contacts - works with others | | | | | | Exposure to dust / dirt | | | | | | Exposure to fumes / odors | | | | | | Extreme cold | | | | | | Extreme heat | | | | | | Fast pace | | | | | | Hazardous conditions - Chemicals | | | | | | Hazardous conditions - high structures | | | | | | Hazardous conditions - high voltage | | | | | | Indoors | | | | | | Noise levels - low to moderate | | | | | | Noise levels - low to high | | | | | | Office conditions | | | | | | Outdoors | | | | | | Restricted area | | | | | | Shifts | | | | | | Smoke | | | | | | __% Travel | | | | | | Vibration | | | | | | Wet/Humid | | | | | | Live Stream/ Video Recording | | | | | | | | | | | | | | | | |
Mental Requirements | While performing the duties of this job, the associate is required to work within the selected mental requirements. | Mental Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Analytical | | | | | | Clerical | | | | | | Comprehension | | | | | | Crisis incidents | | | | | | Customer service | | | | | | Decision making | | | | | | Fatigue | | | | | | High pressure | | | | | | Judgment | | | | | | Long hours | | | | | | Math skills - advance | | | | | | Math skills - basic | | | | | | Memorization | | | | | | Organization | | | | | | Perception | | | | | | Reading - simple | | | | | | Reading - complex | | | | | | Repetition | | | | | | Safety hazards | | | | | | Tight deadlines | | | | | | Working conditions | | | | | | Writing - simple | | | | | | Writing - complex | | | | | | | | | | | | | | | | |
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