Rep Special Events II

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Rep Special Events II

Job Code:

16054-4

Profile Title:

16054-4 Special Event Staff

Grade / Band:

02

FLSA Status:

Non-Exempt

The Guest Services Representative is responsible for providing professional, polished, and anticipatory guest service in all public and premium areas of MGM Resorts Arena and Event spaces. This position reports directly to the Guest Services Supervisor. All duties are to be performed in accordance with departmental and Las Vegas Arena Management policies, practices, and procedures. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Greets guests with a smile as they enter the venue.

Maintains pleasant, friendly, and professional demeanor with clients, guests, team members, and partners at all times.

Responsible for protecting the integrity of the arena by ensuring all guests have proper tickets or credentials.

Provides accurate directions to the various club, concourse, suite, special hospitality locations, and all premium areas of the building.

Maintains a positive working relationship with all building partners to ensure the needs of our guests are met.

Partners with Security to ensure that all suites are empty of guests and lost items at the conclusion of every event.

Responsible for safely transporting guests who request wheelchair escort services from one location to another and properly using escort tracking sheets, wheelchair logs, and safety waivers.

Operates elevators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels.

Completes all assigned tasks within the guidelines & deadlines set by Guest Services Manager and Supervisors.

Maintains a fun, friendly, and safe environment in assigned sections.

Effectively and calmly interacts with irritated or emotional guests and employees.

Perform other job-related duties as requested

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Preferred

1+ Years of Prior Relevant Experience

Customer Service experience

Required

1+ Years of Prior Relevant Experience

Sports/Entertainment venue environment

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience working in a similar resort setting

Preferred

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Experience working with large groups of people/guests

Reliable, punctual, and regular in attendance with good communication skills.

Ability to take direction well and work well with others.

Must maintain a neat, well-groomed appearance that always conveys professionalism.

Able to handle highly sensitive and confidential information at all times.

Ability to collaborate with others by sharing information and transferring knowledge to team members and contributing to an environment of trust.

Capable to work under pressure in a fast-paced environment.

Ability to deal effectively with guests, leadership, team members, and partners.

Ability to make effectively communicate, make decisions, and solve problems.

Ability to effectively communicate in English, in both oral and written forms.

Stays current on MGM Resorts policies and practices relevant to role.

Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.

Balancing

Bending

X

Carrying __pounds

X

35

Clear speech - simple

X

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

35

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

Vibration

X

Wet/Humid

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

Tight deadlines

X

Working conditions

Writing - simple

X

Writing - complex