Runner Limo Svcs II

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Runner Limo Svcs II

Job Code:

16071

Profile Title:

16071 Runner Limo Svcs II

Grade / Band:

03

FLSA Status:

Non-Exempt

As a Limousine Services Runner, you will set the stage for guest experience with your welcoming smile and service. By understanding  their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond  their stay with us.

Proactively seek to provide refined luxury service ensuring guest satisfaction

Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task

Operate various types of vehicles with both manual and automatic transmissions

Run various types of errands for the Transportation Department, VIP and Villa guests including picking up show tickets from  other properties and personal shopping for guests

Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended

Anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day; maintain  positive guest relations at all times

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately and own  all requests and complaints; resolve issues immediately and follow up to ensure guest’s satisfaction

Assist with all special events for the hotel by running errands as deemed necessary by management

Handle various amounts of cash for payments, products or services with accuracy

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Preferred

6+ Months of Prior Relevant Experience

Guest service experience

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience working in a similar resort setting

Preferred

Clean driving record

Preferred

Ability to drive manual and automatic transmission vehicles.

Working knowledge of two-way radios.

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex