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Runner Limo Svcs II

J o b D e s c r i p t i o n

Job Profile Title:	Runner Limo Svcs II
Job Code:	16071
Profile Title:	16071 Runner Limo Svcs II
Grade / Band:	03
FLSA Status:	Non-Exempt
As a Limousine Services Runner, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Principal Duties & Responsibilities
Proactively seek to provide refined luxury service ensuring guest satisfaction
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task
Operate various types of vehicles with both manual and automatic transmissions
Run various types of errands for the Transportation Department, VIP and Villa guests including picking up show tickets from other properties and personal shopping for guests
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended
Anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day; maintain positive guest relations at all times
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately and own all requests and complaints; resolve issues immediately and follow up to ensure guest’s satisfaction
Assist with all special events for the hotel by running errands as deemed necessary by management
Handle various amounts of cash for payments, products or services with accuracy

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Months of Prior Relevant Experience	Guest service experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred
Clean driving record	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to drive manual and automatic transmission vehicles.
Working knowledge of two-way radios.
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions			X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple			X
Writing - complex	X