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Security Officer Field Training-Union

J o b D e s c r i p t i o n

Job Profile Title:	Security Officer Field Training-Union
Job Code:	16081-1
Profile Title:	16081-1 Security Officer Field Training (Union) (Standardized Template)
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
It is the responsibility of the Security Field Training Officer to provide training to new and existing officers while providing excellent customer service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the MGM Grand Detroit Mission Statement.

Principal Duties & Responsibilities
Maintains a high level of skill, performance, and interest in all aspects of the Security Department’s operations, rules, and procedures.
Provides an Evaluation Training Program for newly hired officers to ensure that when these officers complete this training, they have received and mastered the necessary instructions to meet the high standards of the MGM Grand Security Department.
Maintains daily written evaluations of newly hired officers in the Evaluation Training Program.
Maintains and assists Security Shift Supervisors with In-Service Training Programs for existing officers so that they can maintain a high level of work proficiency and to comply with mandated training guidelines as required by other competent authorities.
Maintains permanent training records on all newly hired Security Officers.
Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service.
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies Security Supervisors and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
3+ Years of Prior Relevant Experience	Security Officer	Required

Knowledge, Skills and Abilities
KSAs
Proficient knowledge of Microsoft Office to include Word, Excel, Access and Power Point.
Excellent guest service and hospitality skills.
Strong problem solving and listening skills.
Self-motivated with excellent organizational skills and attention to detail.
Ability to handle and maintain confidential information.
Ability to lift and carry up to 90 pounds at a time.
Ability to push and pull heavy items and equipment.
Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.
Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted.
Ability to multi-task several activities and duties simultaneously.
Ability to function and act independently.
Ability to work well with people, in a team environment, and to communicate effectively both written & oral.
Ability to function in a fast-paced environment, under short time constraints, and within established deadlines.
Ability to work a flexible schedule including extended hours, weekends, and holidays.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds
Clear speech - simple				X
Clear speech - complex
Climbing				X
Crawling
Crouching
Distant vision
Driving - auto/van				X
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt
Exposure to fumes / odors
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high				X
Office conditions
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel
Vibration
Wet/Humid				X
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours
Math skills - advance
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards				X
Tight deadlines
Working conditions				X
Writing - simple				X
Writing - complex