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Security Officer-Union

J o b D e s c r i p t i o n

Job Profile Title:	Security Officer-Union
Job Code:	16083
Profile Title:	16083 Security Officer-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
Security Officers are responsible for providing Excellent Guest Service including, but not limited to, ensuring the safety of employees and guests and patrolling the property. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

Principal Duties & Responsibilities
Patrol and monitor all areas of the property
Provide excellent guest service to guests and employees
Act as a First Responder in emergency situations
Perform gaming drops/transactions, including carrying drop boxes and chip carriers
Resolves complaints and issues involving both guests and employees
Responds to emergencies as needed

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Customer service experience	Required

Additional Requirements
Details	Required/ Preferred
Must be 21 years of age	Required
Previous experience working in a similar resort setting	Preferred
Previous casino security experience	Preferred

Knowledge, Skills and Abilities
KSAs
Excellent verbal and written English communication skills
Ability to learn, demonstrate proficiency and effectively use defensive tactics and handcuffing techniques
Ability to participate in all evacuations procedures to aid guests and employees during an emergency
Ability to operate assigned equipment
Must be flexible to work any shift, weekends, holidays, other
Must be able to use computer based systems for incident report writing and other documentation
Ability to learn, demonstrate proficiency and effectively apply New York State Criminal & Penal Law

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		50
Clear speech - simple				X
Clear speech - complex				X
Climbing			X
Crawling		X
Crouching		X
Distant vision				X
Driving - auto/van				X
Driving - limousine	X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening					X
Kneeling				X
Lifting __pounds				X		50
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt
Exposure to fumes / odors
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel
Vibration
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic	X
Memorization				X
Organization				X
Perception				X
Reading - simple
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple
Writing - complex				X