Security Officer First Responder-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Security Officer First Responder-Union

Job Code:

16087

Profile Title:

16087 Security Officer First Responder-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

It is the responsibility of the Security Officer 1st Responder to provide basic emergency  medical needs to Team Members and casino/hotel guests while providing excellent  customer service. All duties are to be performed in accordance with federal, state, local  laws, regulations, and ordinances, as well as department and Company policies,  practices, and procedures, within the framework and intent of the MGM Grand Detroit  Mission Statement.

Maintains a high level of skill, performance, and interest in all aspects of the Security  Department’s operations, rules, and procedures.

Provides basic emergency needs to both internal and external guest while on  property. That meets the high standards of the MGM Grand Security Department.

Ensures the personal safety and security of team members, guests and hotel/casino  property. Maintains security and safety for assigned areas.

Maintains working knowledge of the locations of various departments, access  routes, and emergency exits.

Maintains focus and awareness within an environment containing numerous  distractions, people and noise.

Promotes and maintains the highest level of customer service to all guests while  staying alert to their needs.

Responds effectively to guest inquiries related to MGM Grand Detroit and the  downtown Detroit area providing excellent guest service.

Resolves guest complaints within scope of authority; otherwise refers the matter to  management. Notifies Security Supervisors and/or Security of all unusual events,  circumstances, missing items, or alleged theft.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

21 years of age or older.

License by the State of Michigan for Emergency Technician.

Basic Microsoft Office knowledge.

Excellent guest service and hospitality skills.

Strong problem solving and listening skills.

Self-motivated with excellent organizational skills and attention to detail.

Bilingual abilities preferred.

Ability to handle and maintain confidential information.

Ability to lift and carry up to 200 pounds at a time.

Ability to push and pull heavy items and equipment.

Ability to perform various activities such as constant standing, walking, frequent  bending, reaching, kneeling, and squatting.

Ability to work in an environment where pipe, cigar, and cigarette smoking is  permitted.

Ability to multi-task several activities and duties simultaneously.

Ability to function and act independently.

Ability to work well with people, in a team environment, and to communicate  effectively both written & oral.

Ability to function in a fast paced environment, under short time constraints, and  within established deadlines.

Ability to work a flexible schedule including extended hours, weekends, and  holidays.

Balancing

X

Bending

X

Carrying __pounds

Clear speech - simple

X

Clear speech - complex

Climbing

X

Crawling

Crouching

Distant vision

Driving - auto/van

X

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

200

Near vision

Normal vision

X

Pushing/Pulling

X

Reaching

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

Vibration

Wet/Humid

X

Analytical

X

Clerical

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

Math skills - advance

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

X

Tight deadlines

Working conditions

X

Writing - simple

X

Writing - complex