Specialist Channel Distribution II

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Specialist Channel Distribution II

Job Code:

16137

Profile Title:

16137 Specialist Channel Distribution II

Grade / Band:

08

FLSA Status:

Non-Exempt

The Distribution Specialist ensures the accuracy of rates, restrictions, inventory, policies and reservations in all MGM systems. The Distribution Specialist also serves as a liaison with Third Party Partners and ours guests to respond to inquiries and resolve reservation and billing issues. All duties are to be performed in accordance with departmental and MGMRI policies and procedures.

Maintains departmental standards and current knowledge of MGM Resorts International properties, policies, rate structure, and room types to ensure accuracy of rates, restrictions, inventory, and policies in all MGM systems.

Maintains corporate email inbox and responds to all guest and Third Party inquiries, including managing all MGM Best Rate Guarantee inquiries by researching claims and responding appropriately to the guest.

Utilizes Third Party channel management tools and systems to troubleshoot and resolve reservation and billing inquiries and challenges, communicating issues to management as required.

Maintains full knowledge of Third Party reservations sites, systems and tools to identify and research rate and/or policy discrepancies as well as ensure rates are in parity on all booking channels.

Collaborate and assist with departmental special and ad hoc projects, which may include but are not limited to data collection, maintenance & optimization of daily files, documentation, timing tests, etc.

Responsible for inputting manual reservations into the MGM central reservation system.

Performs day to day duties including but not limited to; rate, restriction and policy changes, reservation updates and revenue collection, travel agent commission processing research, third party reservation management, and building and maintaining corporate and property specific promotions for all booking channels.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

Bachelor's Degree or equivalent experience

Hotel Operation or relevant field or equivalent work experience

Preferred

2+ Years of Prior Relevant Experience

Required

2+ Years of Prior Relevant Experience

Previous work experience in Hotel Operations.

Preferred

Previous experience in working with the following systems: HBSI, Derbysoft, Opera PMS and ORS, Onyx, and OTA.

Preferred

Previous experience working in a similar resort setting.

Preferred

Highly developed organizational skills to function effectively while still maintaining attention to detail and meeting specific organization goals.

Excellent written, verbal communication and interpersonal skills.

Ability to work in a fastpaced environment.

Must have interpersonal skills to deal effectively with all business contacts.

Maintain a professional, neat and wellgroomed appearance.

Must have the ability to multitask, have effective problemsolving skills, attention to detail, and the ability to work under pressure while meeting deadlines.

Excellent customer services skills.

Work varied shifts, including weekends and holidays.

Accurately type 45 wpm, extensive knowledge of Microsoft Word, Excel.

Proficiency in MS Teams, Word, Excel, PowerPoint and MS Outlook.

Working knowledge of 10key.

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex