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Specialist Ticketing Revenue Mgt I

J o b D e s c r i p t i o n

Job Profile Title:	Specialist Ticketing Revenue Mgt I
Job Code:	16183
Profile Title:	16183 Specialist Ticketing Revenue Mgt I
Grade / Band:	08
FLSA Status:	Non-Exempt
It is the primary responsibility of the Channel Ticketing Specialist to accurately maintain all aspects of the Archtics/Ticketmaster event programming. Supports the property box offices and show partners with their programming in a timely and courteous manner.

Principal Duties & Responsibilities
Maintain and monitor the size of ticket blocks, ticket prices, and the inventory of all ticket outlets
Maintain functionality, content, marketing promotions on all property websites
Monitor functionality of systems and interfaces for all ticketing operations and advise management
Conduct random shops of all channels to ensure rate integrity and competitive set as required
Monitor available inventory and advise management of potential revenue opportunities, and recommended allocation changes
Assist in development, daily preparation, and communication of all managerial reports used for tracking, analysis, and monitoring of ticketing
Perform event programming: Event building, ticket types, hold classes, ticket templates, confirmation templates, service fees, promotion and wholesaler inventory, allocations and creation of internet links

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Experience in Architics or an equivalent of training and experience	Required
2+ Years of Prior Relevant Experience	Experience in hospitality industry	Required
6+ Months of Prior Relevant Experience	Working with any ticketing system	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience in Entertainment and/or Ticket Office	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Able to identify problems and situations, refer to applicable policies and guidelines, identify practical options and recommend appropriate courses of action
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Effective listening abilities with strong judgement skills
Able to code, process, store, and track records and information accurately, efficiently and effectively, in a timely manner, and in accordance with policies and procedures to facilitate efficient search and retrieval, while maintaining confidentiality
Skills in effective and persuasive interpersonal styles/methods of communication to obtain customer acceptance for the purchase of services
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X