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Specialist Package & Freight

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Job Profile Title:	Specialist Package & Freight
Job Code:	16196
Profile Title:	16196 Specialist Package & Freight
Grade / Band:	03
FLSA Status:	Non-Exempt
As a Specialist Package/Freight you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Perform shipping and receiving operations for all in-house guests and convention delegates
Efficiently process and document all stored inventory of courier and drop-off parcels
Process and deliver all inbound and outbound packages in the Business Services Center
Provide guest assistance in the processing and reviewing of all shipping and receiving materials
Ensure proper inventory, security and accuracy when releasing packages or facilitating delivery of packages
Perform counter service functions such as sending and receiving faxes, photocopying, computer workstation rentals, laptop and workstation printing
Assist guests with workstation personal computer functions, including Internet usage

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	In Sales and/or a Resort setting	Preferred

Additional Requirements
Details	Required/ Preferred
Post-secondary education	Preferred
Bilingual, with English as the primary or secondary language	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Excellent organizational skills to function effectively under time constraints and written established deadlines, with attention to detail
Effective listening abilities with strong judgement skills
Excellent customer service skills
Interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X