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Supv Retail

J o b D e s c r i p t i o n

Job Profile Title:	Supv Retail
Job Code:	16300
Profile Title:	16300 Supv Retail
Grade / Band:	07
FLSA Status:	Non-Exempt
It is the primary responsibility of the Retail Store Supervisor to assist and support the management team in the daily shift operations and responsibilities while exhibiting and emulating S.H.O.W Service basics and WESELL behaviors.

Principal Duties & Responsibilities
Elevate the guest experience by ensuring stores are properly staffed, stocked, organized and using S.H.O.W. Service basics
Provide timely resolution to guest issues by hearing their story and owning the experience
Communicate with store management issues such as: price discrepancies, merchandise levels, RTVs, and salvages
Create defining moments to sales staff by coaching, training on WESELL and leading by example
Responsible for shift duties, transaction processes, cash handling and upholding company policies and procedures
Supervise a work environment that promotes teamwork, recognition, respect and employee satisfaction
Perform other job-related duties as requested

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Retail experience	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Retail supervisory experience in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
General knowledge of mathematical skills including addition, subtraction, multiplication and division, money handling
Able to effectively communicate in English, in both written and verbal forms
Ability to work under pressure
Ability to read and write proficiently to evaluate reports, correspondence and statistical information
Ability to multi-task and work well in a fast paced, team-oriented environment
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing
Bending				X
Carrying __pounds				X		25
Clear speech - simple				X
Clear speech - complex
Climbing				X
Crawling	X
Crouching				X
Distant vision	X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		25
Near vision	X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting	X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area	X
Contacts - works alone				X
Contacts - works with others				X
Exposure to dust / dirt	X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high	X
Office conditions	X
Outdoors				X
Restricted area	X
Smoke				X
__% Travel	X
Wet/Humid				X
Live Stream/ Video Recording	X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical	X
Comprehension				X
Crisis incidents	X
Customer service				X
Decision making				X
Fatigue	X
High pressure				X
Judgment				X
Long hours	X
Math skills - advance	X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards	X
Tight deadlines	X
Writing - simple				X
Writing - complex	X