HRTMS Job Description Management
| Supv Special Events I J o b D e s c r i p t i o n | | |
Job Profile Title: | Supv Special Events I | Job Code: | 16317-1 | Profile Title: | 16317-1 Guest Services Supervisor (OC) - Las Vegas | Grade / Band: | 06 | FLSA Status: | Non-Exempt | This position irresponsible for oversight of our front-of-house team working in one of our world-renowned venues. | | | | | |
Principal Duties & Responsibilities | Assist with basic duties of management, pre-event briefings with event staff in accordance with direction and information from department leadership | Complete pre/post event reports and equipment, ensure that all equipment is checked out/in appropriately | Identify and report any safety concerns | Monitor and maintain inventory and stock of all equipment and supplies | Monitor staff and vendors interactions with guests at all events to ensure high levels of service | Review and recommend event operational policies and proceduresfor the department | Supervise the Guest Services Desk and its functions; conduct performance review of staff to include disciplinary action and provide leadership and guidance to staff and vendors |
Required for All Jobs | Performs other job-related duties as requested | Proof of eligibility to work in the United States |
Education | Education Level | Education Details | Required/
Preferred | High School Diploma, GED or equivalent | | Required | | | | | |
Work Experience | Experience | Experience Details | Required/
Preferred | 1+ Years of Prior Relevant Experience | Customer service | Required | 4+ Years of Prior Relevant Experience | Entertainment an entertainment facility | Preferred | | | | | |
Additional Requirements | Details | Required/
Preferred | 21+ years of age | Required | Work varied shifts, to include weekends and holidays | Required | Experience using the internet, MS Office, Word and Excel | Preferred | Experience supervising teams of ten (10) or more | Preferred | | | |
Knowledge, Skills and Abilities | KSAs | Able to effectively communicate in English, in both written and verbal forms | Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality | Able to lead and mentor a team | Excellent customerservice skills and interpersonalskillsto effectively communicate with all business contacts | Maintain a professional, neat and well-groomed appearance adhering to company standards |
Physical Requirements | A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | Physical Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Weight/
w.p.m. | Balancing | | | | | | | Bending | | | | | | | Carrying __pounds | | | | X | | 10 | Clear speech - simple | | | | | | | Clear speech - complex | | | | | | | Climbing | | | | | | | Crawling | | | | | | | Crouching | | | | | | | Distant vision | | | | | | | Driving - auto/van | | | | | | | Driving - limousine | | | | | | | Flexibility - upper body | | | | | | | Flexibility - lower body | | | | | | | Hearing/Listening | | | | | | | Kneeling | | | | | | | Lifting __pounds | | | | X | | 10 | Near vision | | | | | | | Normal vision | | | | | | | Pushing/Pulling | | | | | | | Reaching | | | | | | | Sitting | | | | | | | Standing - 5 hours minimum | | | | X | | | Stooping | | | | | | | Typing __w.p.m. | | | | | | | Walking | | | | | | | | | | | | | | | | | | | |
Work Environment | While performing the duties of this job, the associate is required to work within the selected work environments. | Work Environment | N/A | Rarely | Occasionally | Frequently | Constantly | Communication - verbal | | | | | | Communication - written | | | | | | Confined area | | | | | | Contacts - works alone | | | | | | Contacts - works around others | | | | | | Contacts - works with others | | | | | | Exposure to dust / dirt | | | | | | Exposure to fumes / odors | | | | | | Extreme cold | | | | | | Extreme heat | | | | | | Fast pace | | | | | | Hazardous conditions - Chemicals | | | | | | Hazardous conditions - high structures | | | | | | Hazardous conditions - high voltage | | | | | | Indoors | | | | | | Noise levels - low to moderate | | | | | | Noise levels - low to high | | | | | | Office conditions | | | | | | Outdoors | | | | | | Restricted area | | | | | | Shifts | | | | | | Smoke | | | | | | __% Travel | | | | | | Vibration | | | | | | Wet/Humid | | | | | | Live Stream/ Video Recording | | | | | | | | | | | | | | | | |
Mental Requirements | While performing the duties of this job, the associate is required to work within the selected mental requirements. | Mental Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Analytical | | | | | | Clerical | | | | | | Comprehension | | | | | | Crisis incidents | | | | | | Customer service | | | | | | Decision making | | | | | | Fatigue | | | | | | High pressure | | | | | | Judgment | | | | | | Long hours | | | | | | Math skills - advance | | | | | | Math skills - basic | | | | | | Memorization | | | | | | Organization | | | | | | Perception | | | | | | Reading - simple | | | | | | Reading - complex | | | | | | Repetition | | | | | | Safety hazards | | | | | | Tight deadlines | | | | | | Working conditions | | | | | | Writing - simple | | | | | | Writing - complex | | | | | | | | | | | | | | | | |
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