HRTMS Job Description Management
| Tech Sound & Video Ld J o b D e s c r i p t i o n | | |
Job Profile Title: | Tech Sound & Video Ld | Job Code: | 16441 | Business_Title | Tech Sound & Video Ld | Profile Title: | 16441 Tech Sound & Video Ld | Grade / Band: | 09 | FLSA Status: | Non-Exempt | The Sound & Video Lead Technician provides technical team oversight and support for the operation, maintenance, troubleshooting, and installation of audio, video, networking, and entertainment technology systems. This role collaborates with internal departments and technical partners to ensure reliable system performance and deliver exceptional entertainment and guest experiences. | | | | | |
Principal Duties & Responsibilities | Support, operate, monitor, maintain, and troubleshoot A/V, sound, projection, and related equipment and systems property-wide | Perform preventative maintenance, quality control, system upgrades, installations, and emergency repairs | Serve as the technical lead and provide direction to technicians during installations, events, maintenance, and troubleshooting | Coordinate with IT, facilities, vendors, & management for major systems failures and perform critical technical repairs | Maintain system service information, documentation, and daily work logs |
Required for All Jobs | Performs other job-related duties as requested | Proof of eligibility to work in the United States |
Education | Education Level | Education Details | Required/ Preferred | High School Diploma or GED | | Required | | | | | |
Work Experience | Experience | Experience Details | Required/ Preferred | 4+ Years of Prior Relevant Experience | Experience in the A/V filed | Required | 5+ Years of Prior Relevant Experience | Experience in the A/V field | Preferred | | | | | |
Additional Requirements | Details | Required/ Preferred | Work varied shifts, to include weekends and holidays | Required | Experience with digital, analog, audio and video processing systems | Required | Configure and troubleshoot digital audio networks and protocols such as QSYS, Dante, or other IP-based audio systems. | Preferred | Experience with AV network infrastructure, networked devices, VLANs, fiber, and IP-based systems. | Preferred | Knowledge of network troubleshooting, including IP addressing, DHCP, multicast, PoE, and connectivity. | Preferred | Experience with professional audio systems, digital audio networks, signal distribution, Q-SYS, Dante, or similar technologies. | Preferred | Experience with professional video, projection, LED, digital signage, and video distribution systems. | Preferred | Ability to troubleshoot complex audio, video, signal, and network connectivity issues, including connectivity, distortion, grounding and other problems. | Preferred | Experience working in a similar resort setting | Preferred | | | |
Knowledge, Skills and Abilities | KSAs | Able to effectively communicate in English, in both written and verbal forms | Maintain a professional, neat and well-groomed appearance adhering to company standards | Able to mentor and provide technical direction to team members | Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex technical issues. | Strong communication, interpersonal, and customer service skills with the ability to collaborate across departments and with external partners. |
Physical Requirements | A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | Physical Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Weight/ w.p.m. | Balancing | | | X | | | | Bending | | | X | | | | Carrying 10 pounds | | | X | | | | Clear speech - simple | | | | X | | | Clear speech - complex | | | | X | | | Climbing | X | | | | | | Distant vision | | | | X | | | Driving | | | X | | | | Flexibility - upper body | | | X | | | | Flexibility - lower body | | | X | | | | Hearing/Listening | | | | X | | | Kneeling | | | X | | | | Lifting 10 pounds | | | X | | | | Near vision | | | | X | | | Normal vision | | | | X | | | Pushing/Pulling | | | X | | | | Reaching | | | X | | | | Sitting | | | | X | | | Standing | | | X | | | | Typing | | | | X | | | Walking | | | | X | | | | | | | | | | | | | | | |
Work Environment | While performing the duties of this job, the associate is required to work within the selected work environments. | Work Environment | N/A | Rarely | Occasionally | Frequently | Constantly | Communication - verbal | | | | X | | Communication - written | | | | X | | Confined area | | | | X | | Contacts - works alone | | | | X | | Contacts - works around others | | | | X | | Contacts - works with others | | | | X | | Exposure to dust / dirt | | | X | | | Exposure to fumes / odors | | | X | | | Extreme cold | | X | | | | Extreme heat | | X | | | | Fast pace | | | | X | | Hazardous conditions - chemicals | X | | | | | Hazardous conditions - high structures | | | X | | | Hazardous conditions - high voltage | X | | | | | Indoors | | | | X | | Noise levels - low to moderate | | | | X | | Noise levels - high | | | X | | | Office conditions | | | | X | | Outdoors | | | X | | | Restricted area | | X | | | | Shifts | X | | | | | Smoke | | | X | | | Travel | | X | | | | Wet/Humid | | X | | | | | | | | | | | | | | |
Mental Requirements | While performing the duties of this job, the associate is required to work within the selected mental requirements. | Mental Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Analytical | | | | X | | Clerical | | | | X | | Comprehension | | | | X | | Crisis incidents | | X | | | | Customer service | | | | X | | Decision making | | | | X | | High pressure | | | | X | | Judgment | | | | X | | Long hours | | | X | | | Math skills - advance | | | X | | | Math skills - basic | | | | X | | Organization | | | | X | | Reading - simple | | | | X | | Reading - complex | | | | X | | Repetition | | | | X | | Tight deadlines | | | | X | | Writing - simple | | | | X | | Writing - complex | | | | X | | | | | | | | | | | | |
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