Mgr Banq TI

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Mgr Banq TI

Job Code:

16574

Profile Title:

16574 Mgr Banq TI

Grade / Band:

L1

FLSA Status:

Exempt

It is the responsibility of the Banquet Manager to manage and oversee the daily operations of the Banquet.  All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent.

Manages the Banquet team to include efficient staffing, employee development and training, performance management and policy enforcement.

Manages and monitors fiscal budget, operations of assigned departments and marketing strategies to produce both short- and long-term profitability.

Stays up to date on current production trends and service techniques.

Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the competitive position in anticipation of changing customer needs within the dynamic hospitality and gaming environment.

Coordinates with convention services, culinary, beverage and stewarding on all events.

Receives BEO sheets from Catering department to determine the amount of business, workload duties and scheduling.

Meets with function contacts to determine last minute changes and to discuss details of the event.

Attends department and BEO meetings as required.

Orders and ensures all materials are available for events. Accounts for all food, beverage, labor and material equipment used.

Completes reports and maintains records of all banquet events as required by MGM.

Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.

Responds effectively to guest inquiries and providing excellent guest service.

Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

Bachelor's Degree

Preferred

3+ Years of Prior Relevant Experience

Restaurant and or Banquet Manager, Assistant Manager or Supervisor

Required

Strong knowledge of purchasing, inventory controls, supplies and equipment.

Required

Strong financial management skills.

Required

Experience in multi-tasking of projects and project management.

Required

Excellent guest service and hospitality skills.

Required

Strong problem solving, analytical and listening skills.

Required

Self-motivated with excellent organizational skills and attention to detail.

Required

Bilingual abilities

Preferred

Ability to handle and maintain confidential information.

Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.

Ability to work in a noisy environment where pipe, cigar, and cigarette smoking is permitted.

Ability to function and act independently.

Ability to work well with people, in a team environment, and to communicate effectively both written & oral.

Ability to function in a fast-paced environment, under short time constraints, and within established deadlines.

Ability to work a flexible schedule including extended hours, weekends, and holidays.

Ability to obtain/maintain a CPFM (Certified Professional Food Manager) Certification.

Ability to obtain/maintain Michigan Gaming Control Board Level 2 Occupational License.

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X