JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Status Board Operator I

J o b D e s c r i p t i o n

Job Profile Title:	Status Board Operator I
Job Code:	16594
Profile Title:	16594 Status Board Operator I
Grade / Band:	04
FLSA Status:	Non-Exempt
The Status Board Operator's primary responsibility is to answer calls and complete requests from guests and other departments while providing excellent guest service.

Principal Duties & Responsibilities
Answer telephone calls respond to questions and handle requests from internal and external guests; dispatch appropriate services, team members, and/or supervisors or route phone calls to appropriate departments
Assist management team with shift change tasks, including turning over all services paperwork, and collecting and/or distributing keys, and radios from/to team members
Compile and distribute management-provided reports to Front Desk
Monitor rooms for check-outs and ready-for-inspection; alert Housekeeping Supervisors and management team
Handle guest needs (service calls) as quickly, efficiently, and courteously as possible, making sure all calls, work orders, requests, and related information is completely tracked as established by department procedures
Maintain communication and follow up with Front Desk and Facilities regarding special requests, work orders, and HotSOS cases
Resolve and escalate guest complaints and issues
Work with management on VIP arrivals and special projects
Process guest lost and found inquiries; track inquiries and items, as established by department procedures; deliver and retrieve items to and from Security Lost & Found

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Months of Prior Relevant Experience	Guest service-related position	Preferred

Additional Requirements
Details	Required/ Preferred
Experience with Status Board and/or PBX	Preferred
Experience in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Ability to multi-task and work well in a fast paced, team-oriented environment
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X