Floor Supv Hskpg II

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Floor Supv Hskpg II

Job Code:

16851

Profile Title:

16851 Floor Supv Hskpg II

Grade / Band:

07

FLSA Status:

Non-Exempt

It is the primary responsibility of the Housekeeping Supervisor to provide excellent customer service and create a safe and friendly  environment for employees and guests by overseeing the day to day operations of assigned floors and to ensure the overall  cleanliness of property rooms. All duties are to be performed in accordance with federal, state, local laws, regulations, and  ordinances, as well as department and Company policies, practices, and procedures.

Responds to and resolves guest complaints in a timely manner and creatively solves problems with the ability to anticipate,  recognize, evaluate, and resolve potential difficulties.

Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.

Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.

Ensures the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies.

Completes all duties in accordance with property standards and procedures and adheres to all company policies and legal  requirements regarding safety, health, and welfare of guests, employees, and the property.

Inspects guest rooms completely and thoroughly for cleanliness.

Enters or calls all statuses of guest rooms work orders, carpets, damages, etc.

Maintains knowledge of Hotel information in order to answer guest inquiries.

Maintains records including repairs needed, lost and found items, and quality of work completed by employees.

Completes daily worksheets accurately and in a timely manner.

Submits all required daily paperwork (including key sheets, task sheets, productivity, evaluations, etc.) to the appropriate  Management team, using technology as needed.

Maintains all departmental assets including equipment repairs and maintenance and ensures all departmental areas (FOH &  BOH) are maintained, cleaned and organized.

Utilizes performance feedback, recognition, and training, and adheres to company policies, legal requirements as well as be  knowledgeable of all duties.

Supervises assigned floors and ensures all rooms, hallways, and other areas are cleaned to property standards.

Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to MGM Resorts International  and Housekeeping policies and procedures.

Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health  Administration (OSHA) chemical Right to Know standards.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

1+ Years of Prior Relevant Experience

Required

2+ Years of Prior Relevant Experience

Similar supervisory or management role working in a similar resort setting.

Preferred

Bilingual abilities, English as the primary or secondary language.

Preferred

Previous experience managing employees using a Culinary Bargaining Agreement.

Preferred

Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction.  This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and  meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset,  taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing  guests.

English Language Proficiency: The ability to speak and understand spoken English when giving and receiving instructions,  and talking with management, coworkers, and guests. This includes using correct grammar when speaking and not using  slang terms.

Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when  speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the  needs of the receiver.

Detail Orientation: The ability to attend to and verify the accuracy and completeness of details in work activities. This  includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of  completed work are correct and of high quality.

Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously.

Cleaning Supplies and Chemicals: Knowledge of the hazards and safety precautions required for handling cleaning supplies  and products in a safe and effective manner. This includes knowing the location of MSDS information and the appropriate  product for a given situation.

Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to  complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to  seek out additional assignments or tasks, and to help others.

Adaptability/Flexibility: The ability to work in ambiguous situations and change one's style or approach in response to  differing circumstances. This includes being open to change and new information; adapting behavior and work methods in  response to new information, changing conditions, or unexpected obstacles; and adjusting rapidly to new situations  warranting attention and resolution.

Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with  managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking  time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and  expressing empathy and compassion when dealing with the needs and problems of others.

Safety Orientation: The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an  emergency, and reporting unsafe conditions.

Teamwork: The ability to participate as a committed member of a team. This includes cooperating and working well with  other team members to accomplish goals and meet guest needs, being supportive of others, willingly helping others,  objectively considering others’ ideas and opinions, sharing information with others, adhering to team expectations and  guidelines, giving proper credit to others, and fulfilling team responsibilities.

Cleaning Procedures: Knowledge of policies and procedures for cleaning and maintaining the various areas of the property  (e.g., restrooms, public areas, guest rooms, kitchens, etc.). This includes the ability to clean sidewalks, walls, ceilings, vents,  doors, furniture, displays, artwork, counters, partitions, toilets, sinks, light fixtures, glass, mirrors, and drains.

Balancing

Bending

X

Carrying __pounds

X

50

Clear speech - simple

Clear speech - complex

X

Climbing

Crawling

Crouching

X

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

20

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

X

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

Writing - simple

X

Writing - complex