HRTMS Job Description Management
| Floor Supv Poker TI J o b D e s c r i p t i o n | | |
Job Profile Title: | Floor Supv Poker TI | Job Code: | 16853 | Profile Title: | 16853 Floor Supv Poker TI | Grade / Band: | 08 | FLSA Status: | Non-Exempt | The primary function of a Poker Floor Supervisor is to attend to the needs of players and guests as necessary. The Poker Floor Supervisor is the primary point of contact between guests and all poker services. | | | | | |
Principal Duties & Responsibilities | Act as a front-line ambassador, greeting guests while maintaining table waiting list | Seat players in games and making rulings in games following proper departmental protocol | Utilize all aspects of the Bravo Poker software | Stay informed about all Poker Division activities and events | Input all player information into the database system and issue MLife cards | Work with tournament registration |
Required for All Jobs | Performs other job-related duties as requested | Proof of eligibility to work in the United States |
Education | Education Level | Education Details | Required/
Preferred | High School Diploma, GED or equivalent | | Required | | | | | |
Work Experience | Experience | Experience Details | Required/
Preferred | 2+ Years of Prior Relevant Experience | Poker or any hotel/resort/casino related experience | Required | 4+ Years of Prior Relevant Experience | Guest service experience in a guest facing role within a hotel/resort/casino environment | Preferred | | | | | |
Additional Requirements | Details | Required/
Preferred | Work varied shifts, to include weekends and holidays | Required | Experience working in a similar resort setting | Preferred | Bilingual, English as the primary or secondary language | Preferred | | | |
Knowledge, Skills and Abilities | KSAs | Working knowledge of all currently popular poker games | Is proficient in rules, policies, and procedures for both live gaming and tournament play | Able to effectively communicate in English, in both written and verbal forms | Able to lead and mentor a team | Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts |
Physical Requirements | A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | Physical Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Weight/
w.p.m. | Balancing | | | | X | | | Bending | | | | X | | | Carrying __pounds | | | | X | | 5 | Clear speech - simple | | | | X | | | Clear speech - complex | | | | | | | Climbing | | | | | | | Crawling | | | | | | | Crouching | | | | X | | | Distant vision | | | | X | | | Driving - auto/van | | | | | | | Driving - limousine | | | | | | | Flexibility - upper body | | | | X | | | Flexibility - lower body | | | | | | | Hearing/Listening | | | | X | | | Kneeling | | | | | | | Lifting __pounds | | | | X | | 5 | Near vision | | | | X | | | Normal vision | | | | | | | Pushing/Pulling | | | | | | | Reaching | | | | | | | Sitting | | | | | | | Standing - 5 hours minimum | | | | X | | | Stooping | | | | X | | | Typing __w.p.m. | | | | | | | Walking | | | | X | | | | | | | | | | | | | | | |
Work Environment | While performing the duties of this job, the associate is required to work within the selected work environments. | Work Environment | N/A | Rarely | Occasionally | Frequently | Constantly | Communication - verbal | | | | X | | Communication - written | | | | X | | Confined area | | | | | | Contacts - works alone | | | | | | Contacts - works around others | | | | X | | Contacts - works with others | | | | X | | Exposure to dust / dirt | | | | | | Exposure to fumes / odors | | | | X | | Extreme cold | | | | | | Extreme heat | | | | | | Fast pace | | | | X | | Hazardous conditions - Chemicals | | | | | | Hazardous conditions - high structures | | | | | | Hazardous conditions - high voltage | | | | | | Indoors | | | | X | | Noise levels - low to moderate | | | | | | Noise levels - low to high | | | | X | | Office conditions | | | | | | Outdoors | | | | | | Restricted area | | | | | | Shifts | | | | X | | Smoke | | | | X | | __% Travel | | | | | | Vibration | | | | | | Wet/Humid | | | | | | | | | | | | | | | | |
Mental Requirements | While performing the duties of this job, the associate is required to work within the selected mental requirements. | Mental Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Analytical | | | | X | | Clerical | | | | | | Comprehension | | | | X | | Crisis incidents | | | | | | Customer service | | | | X | | Decision making | | | | X | | Fatigue | | | | X | | High pressure | | | | X | | Judgment | | | | X | | Long hours | | | | X | | Math skills - advance | | | | | | Math skills - basic | | | | X | | Memorization | | | | | | Organization | | | | X | | Perception | | | | | | Reading - simple | | | | X | | Reading - complex | | | | | | Repetition | | | | | | Safety hazards | | | | | | Tight deadlines | | | | | | Working conditions | | | | | | Writing - simple | | | | | | Writing - complex | | | | | | | | | | | | | | | | |
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