Floor Supv Poker-Commission

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Floor Supv Poker-Commission

Job Code:

16854

Profile Title:

16854 Floor Supv Poker-Commission

Grade / Band:

08

FLSA Status:

Non-Exempt

The primary function of a Poker Floor Supervisor is to attend to the needs of players and guests as necessary. The Poker Floor  Supervisor is the primary point of contact between guests and all poker services.

Assists players and guests with all requests in a professional and timely manner.

Acts as a front-line ambassador, greeting guests while maintaining table waiting lists.

Seats players in games following proper departmental protocol.

Makes rulings at games following proper departmental protocol.

Utilizes all aspects of the Bravo Poker software.

Answers any questions and addresses any problems with players.

Stays informed about all Poker Division activities and MGM Resorts International events.

Inputs all player information into the database system and issues MLife cards.

Works with tournament registration.

Answers the telephone and assists customers with questions.

Complies with all company regulations and policies.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

2+ Years of Prior Relevant Experience

Poker or any hotel/resort/casino related experience

Required

4+ Years of Prior Relevant Experience

Guest service experience in a guest facing role within a hotel/resort/casino environment.

Preferred

Bilingual, English as the primary or secondary language

Preferred

Previous experience working in a similar resort setting

Preferred

Proficient in rules, policies, and procedures for both live gaming and tournament play.

Working knowledge of all currently popular poker games

Excellent customer service skills

Interpersonal skills to effectively communicate with all business contacts

Ability to effectively communicate in English, in both oral and written forms

Professional appearance and demeanor.

Must have interpersonal skills to deal effectively with all business contacts.

Ability to lead and mentor a team.

Balancing

X

Bending

X

Carrying __pounds

X

5

Clear speech - simple

X

Clear speech - complex

Climbing

Crawling

Crouching

X

Distant vision

X

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

Hearing/Listening

X

Kneeling

Lifting __pounds

X

5

Near vision

X

Normal vision

X

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

X

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

Noise levels - low to high

X

Office conditions

Outdoors

Restricted area

Shifts

X

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

X

Clerical

Comprehension

X

Crisis incidents

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

X

Memorization

Organization

X

Perception

Reading - simple

X

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex